E-Commerce relationship management - Manager

As an E-commerce Relationship Manager/Staff/Senior at EY, your role will involve supporting clients" online business operations, managing technical support inquiries, acting as a liaison between client stakeholders and technical teams, and enhancing online sales performance. Additionally, you will be responsible for monitoring websites for any issues. Key Responsibilities: - Provide comprehensive support for clients" E-commerce business operations. - Collaborate with global teams to enhance E-commerce platform operations and integrate new technologies. - Analyze technical and functional tickets, facilitating communication between clients and Module teams. - Address regional-specific requests outside the standard tracking framework and resolve issues of low to medium complexity. - Partner with Regional Offices to maximize online sales and meet performance goals. - Conduct website audits to identify and report functional problems, working with the technical team for resolutions. - Generate regular and ad-hoc reports on client issues. - Lead the rollout of new features by providing end-to-end support, from clarifying requirements to hyper care. - Participate in sales strategies and discussions to drive growth and enhance customer experience. Qualifications: - Degree in Business or Marketing preferred. - Mandatory experience in e-commerce, online marketing, client relationship management, or project management. - Bonus points for previous experience with E-commerce platform operations. - Hands-on experience with e-commerce platforms such as AEM and Magento. - Familiarity with service/ticket management tools like Jira and Project management tools. - Strong analytical skills for data interpretation and data-driven decision-making. - Excellent communication and interpersonal skills for building relationships with clients and team members. - Detail-oriented with a proactive problem-solving approach and a willingness to work in shifts to support global operations. Join EY to build a better working world by creating long-term value for clients, people, and society. With diverse teams in over 150 countries, EY provides trust through assurance and helps clients grow, transform, and operate across assurance, consulting, law, strategy, tax, and transactions to find innovative solutions to today's complex challenges.,