E-commerce Intern

About VGL Group

Vaibhav Global Limited (VGL) is a leading electronic retailer of jewelry and lifestyle products. In FY 2023-24, VGL reported a turnover of ~$365 million and employs 4,000+ people globally, with 3,000+ based in Jaipur, India.

Multi-Channel Presence

VGL reaches a broad audience through its TV, e-commerce, and digital retail platforms:

• Shop LC (USA) – Live broadcasts to 60M+ homes with a strong e-commerce presence.
• TJC, UK – Reaches 27M+ homes through TV and digital platforms.
• Shop LC Germany – Broadcasts to 40M+ homes, expanding VGL’s European market presence.
• Ideal World (UK) – Acquired in 2023, a leading UK teleshopping & digital sales platform.
• Mindful Souls – Acquired in 2023, a fast-growing subscription-based e-commerce brand focused on spiritual and wellness products.

Social Impact & ESG Initiatives

• Your Purchase Feeds… – VGL’s flagship one-for-one meal program has provided 99M+ meals to schoolchildren in India, the US, and the UK.
• Employee Volunteering – Encourages employees to donate two hours monthly for charitable activities.
• Sustainability Commitment – Focused on renewable energy, waste reduction, and green initiatives.
• IGBC Award Winner – Recognized for excellence in green built environments at its Jaipur SEZ unit.
• Assigned a ‘Combined ESG Rating 72 (Strong)’ from ICRA ESG Ratings Limited

Talent & Culture

• Humanocracy & Micro-Enterprises – VGL fosters a decentralized, empowered work culture, enabling small, agile teams to drive innovation and ownership.
• Talent Density & Meritocracy – Prioritizing high-performance teams, rewarding talent, and a culture of excellence.
• GPTW Certified – Recognized as a Great Place to Work across India, the US, the UK, and China.

Recognition & Achievements

• Top Exporter Award – Honored by GJEPC for being India’s largest exporter of silver and colored gemstones.
• Operational Excellence – A strong track record in value-driven retail and customer-centric growth.

Job Overview

We are seeking a dynamic and motivated E-commerce Intern to join our E-commerce Department at VGL. This internship offers a hands-on opportunity to work directly with the E-commerce and Marketing teams, contributing to business growth, enhancing customer satisfaction, and driving key marketing initiatives. The intern will gain valuable insights into consumer behavior, market trends, and promotional strategies, while supporting the management of customer feedback and assisting in campaigns.

Key Responsibilities

• Customer Feedback & Review Management: Monitor and manage customer reviews and feedback for products across various online platforms. Compile and analyze feedback to identify trends and actionable insights.
• Reporting & Data Analysis: Prepare detailed reports based on customer feedback, highlighting strengths and areas for improvement. Use this data to suggest product and service enhancements.
• Collaboration with Marketing: Work closely with the marketing team to translate customer feedback into actionable insights that inform promotional strategies.
• Idea Generation & Strategy Input: Provide suggestions and innovative ideas to the marketing team to improve campaigns, product visibility, and customer engagement.
• Promotions & Campaign Support: Assist in planning, executing, and monitoring promotional campaigns in collaboration with the marketing team.
• Market Trends & Consumer Behavior: Study market trends, analyze consumer behavior, and provide insights to help shape product strategies and marketing approaches.
• Product & Content Support: Assist with optimizing product listings and ensuring content accuracy based on feedback and customer insights.
• General Assistance: Provide general support to the E-commerce department, contributing to a variety of tasks and projects as needed.

Qualifications & Skills

Required:

• Currently pursuing or recently graduated with a degree in E-commerce, Marketing, Business, or a related field.
• Strong written and verbal communication skills with the ability to engage effectively with cross-functional teams.
• Basic understanding of e-commerce platforms, digital marketing, and promotional strategies.
• Ability to analyze and report on customer feedback and market trends.
• Attention to detail, with a proactive approach to problem-solving and idea generation.

Preferred:

• Previous internship experience in e-commerce, digital marketing, or promotions is a plus.
• A keen interest in consumer behavior, market research, and digital marketing strategies.
• Creative and strategic thinking with the ability to contribute fresh ideas to marketing initiatives.

Location: Sitapura, Jaipur