Job
Description
You will be responsible for managing the E-Commerce store for Josyas website. This includes managing product listings, pricing, and inventory to ensure a seamless shopping experience for customers. You will update product descriptions, images, and specifications regularly and implement strategies to enhance website conversion rates and user engagement. Additionally, you will monitor website performance, troubleshoot any issues, and collaborate with developers for enhancements. In addition to managing the Josyas website, you will also handle Marketplace Management for platforms like Myntra and Nayka. This involves creating, managing, and optimizing product listings across various marketplaces, ensuring compliance with marketplace policies, and coordinating inventory, pricing, and promotions for maximum sales. You will also monitor seller account health, feedback, and reviews to maintain high ratings, as well as address returns, refunds, and customer queries in coordination with customer support. Your role will also involve Order & Inventory Management, where you will process and track orders across platforms, coordinate with logistics partners for efficient shipping, and maintain optimal stock levels to prevent overselling. Collaborating with marketing teams, you will work on Digital Marketing & Sales Growth strategies such as SEO, paid ads, and promotional campaigns. You will plan discount strategies, analyze sales data and customer behavior to enhance product performance and pricing strategies, and optimize ad spend on marketplaces through PPC campaigns and sponsored ads. Customer Service & Engagement is another key aspect of your role, where you will address customer queries, complaints, and issues promptly, manage responses, feedback, and ratings to improve customer experience, and develop strategies to enhance brand loyalty and encourage repeat purchases. You will also be responsible for generating Reports & Analytics by tracking daily sales, order trends, and customer insights. You will generate reports on performance metrics, recommend improvements, and stay updated with industry trends and competitor activities to optimize e-commerce strategies. This is a Full-time or Part-time position with a Day shift schedule. Please note that the work location is in person. Additionally, as part of the application process, you will be asked about your location in Gurgaon, expected salary, experience with Marketplaces, and current salary.,
