E Comm (KAM)

Job Responsibilities:-

E-commerce KAM (Key Account Management) is responsible for managing a company&aposs presence and performance on online marketplaces (such as Amazon, Flipkart, Myntra) & D2C (Shopify) channel. This role involves various tasks related to product listings, inventory management, pricing strategies, sales optimization, and customer service on these platforms

Responsibilities:

Product Listings & Content Management:

• Create, manage, and optimize product listings across various marketplaces & D2C.
• Ensure accurate and compelling product descriptions, images, pricing, and keywords.
• Monitor competitor listings and implement improvements based on trends and best practices.

Marketplace & D2C Optimization:

• Analyze marketplace performance, sales trends, and customer feedback to optimize product listings for higher visibility and conversion.
• Do competition analysis of their strategy into pricing, marketing and new products.

Inventory Management:

• Ensure the availability of products and manage stock levels to avoid out-of-stock situations or overstocking.
• Coordinate with warehouse or logistics teams to ensure timely restocking and dispatching.

Order & Customer Management:

• Oversee order processing, ensuring smooth and efficient order fulfillment.
• Handle customer inquiries, complaints, and returns effectively and professionally.
• Ensure compliance with marketplace policies regarding customer service and returns.

Pricing & Promotions:

• Monitor pricing strategies to remain competitive within the marketplace.
• Implement promotional campaigns, discounts, and bundles to drive sales and attract new customers.
• Knowledge of running marketing campaigns andoptimization
• Knowledge of AMS, FK Marketing & Myntra Marketing.
• Knowledge of Shopify pricing and promotion activities

Data Analysis & Reporting:

• Analyze key performance indicators (KPIs), such as sales, traffic, conversion rates, and customer reviews, to assess marketplace performance.
• Prepare regular reports for internal stakeholders regarding performance and trends.
• Use marketplace analytics tools to gather insights and inform decisions.

Marketplace & D2C Compliance:

• Stay up to date with changes in marketplace policies, guidelines, and trends.
• Ensure compliance with all platform requirements, including shipping, returns, and product listings.

Collaboration:

• Collaborate with marketing, logistics, and product teams to ensure a seamless end-to-end experience.
• Coordinate with suppliers and vendors to ensure timely product availability and quality.

Skills and Qualifications:

• Proven experience in managing online marketplaces (Amazon, FLipkart, Myntra, Q-commerce) & D2C (Shopify) Channel
• Strong understanding of e-commerce platforms, Shopify and digital marketing tools.
• Excellent communication and customer service skills.
• Proficient in data analysis and reporting, with the ability to use Excel, Google Sheets, or other data management tools.
• Strong organizational and multitasking abilities.
• Ability to work independently and as part of a team.
• Familiarity with inventory management systems.
• Bachelors degree in business, marketing, or a related field is preferred.

Preferred Experience:

• Experience with paid advertising on platforms like Amazon Ads, Flipkart Ads, Myntra Ads etc.

Salary Range : Upto 4.2LPA

Work Mode: Work from Office (6DAYS)

Work Exp: 3 to 5 years

Location: Ecotech-1 Ext, Kasna, Greater Noida

For more details please visit www.bonjourgroup.net

www.bonjourretail.com

Note:This role requires a combination of technical, analytical, and customer service skills, making it crucial for driving online sales and maintaining a strong marketplace presence.