Dynamics Consultant

Microsoft Dynamics Consultant

Enhance Microsoft Dynamics Solutions: Support and occasionally lead the development and optimisation of Microsoft Dynamics Sales and Customer Service solutions.

Ensure Best Practices: Implement best-in-class configuration, customization, and development standards.

Act as SME for Technical Solutions: Provide expertise in Power Automate flows, connectors, middleware solutions, and data warehouse integrations (ADF and related tools).

Act as SME for Solution Integrations: Design and manage integration data flows between Microsoft Dynamics and other platforms.

Support Solution Design: Provide feedback on architecture and ensure delivery of scalable, high-performance Dynamics solutions aligned with business needs.

Upskill Junior Team Members: Mentor and develop internal Dynamics resources to build technical capability within the team.

Stakeholder Engagement: Effectively communicate and engage with Director and Executive-level stakeholders across technical and business functions.

Essential Skills

Functional Requirements:

Experience in system audits, requirements gathering, and process mapping

Ability to create functional and technical design documentation

Experience creating data architecture and entity relationship diagrams

Development of end-user acceptance testing scripts and UAT support

Creation of end-user training and support materials

Technical Requirements:

Strong understanding of Sales and Customer Service processes

Experience in customising, configuring, and developing Dynamics 365 solutions

Experience building apps within D365 Sales/Customer Engagement (CE)

Experience customising and configuring D365 Customer Service

Experience building agents in Microsoft Co-Pilot Studio

Proficiency in Microsoft Power Platform and PowerApps development

Working knowledge of JavaScript and C# (desirable)

Microsoft Certifications (PL-900, PL-200, PL-400) preferred

General Skillset:

Ability to deliver technical demonstrations to stakeholders

Experience working across large-scale, multi-market accounts

Strong relationship-building and collaboration skills across global teams

Attention to detail and ability to work in fast-paced environments

Willingness to travel as needed

Desirable Skills:

Interest in sports or entertainment industries

Self-starter attitude with a passion for working in a dynamic, entrepreneurial environment