Duty Manager / Night Manager

You should have a minimum of 5 years of experience working at the front desk and possess a good understanding of other hotel departments. Your responsibilities will include verifying documentation and folders of guests, particularly during night audit. You will be required to coordinate and monitor the operations of all departments during night hours, with a focus on security and maintenance. Additionally, you will need to supervise the housekeeping staff to ensure they are prepared for the next day. It will be part of your role to address and resolve guest complaints promptly and efficiently. Providing timely and accurate customer service is essential, and you will be expected to handle complaints and fulfill specific customer requests. This is a full-time position with a rotational shift schedule. The ideal candidate will have a total of 5 years of work experience, with preference given to those with relevant experience in the hospitality industry.,