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Transformative Ventures
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Dutch Language Specialist - Customer Support

Dutch Language Specialist - Customer Support

Transformative Ventures

1 - 6 years

8 - 11 Lacs

gurugram

Posted:5 days ago| Platform:

Apply

Skills Required

b2 dutch

Work Mode

Work from Office

Job Type

Full Time

Job Description

Customer Support Executive

About the Role:

It requires to deliver exceptional service to German and Dutch Customers by providing accurate information, resolving queries efficiently, and ensuring a seamless customer experience across all communication channels

Responsibilities:

Provide professional, courteous, and helpful customer support across phone, email, and social media.
Address inquiries about products and services, offering accurate information and relevant product recommendations.
Resolve customer issues efficiently.
Deliver a consistently positive, empathetic, and professional customer experience.
Share clear and accurate product and service information, addressing customer needs in a timely manner.
Maintain service quality, meet resolution timelines, and ensure customer satisfaction.
Work in rotational shifts including US hours.

Requirements:

Excellent fluency in
spoken Dutch
.
Preferred: Ability to communicate in a European accent.
Strong written communication skills in Dutch.
Minimum
2+ years of experience
in customer support in Dutch
Knowledge of German will be an added advantage
Experience handling international customers via phone or chat is preferred.
Proven track record of managing customer interactions professionally.
Flexibility with rotational shifts and weekly offs.
Strong follow-up skills and a collaborative, team-oriented mindset.
Proficient in MS Office and online research.
Strong English communication skills.

We are a hardcore, fast-growth focused environment and a place where only dedicated, stable, dependable individuals who are willing to immerse themselves completely to this cause can thrive.

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Dutch Language Specialist - Customer Support