1 - 5 years
3 - 8 Lacs
Posted:1 week ago|
Platform:
Work from Office
Full Time
1. Monitor and manage volume, progress, risk and metrics for KYC Refresh.
2. Ensure client engagement and sales engagement for all entities to avoid missing target deadlines
3. Regularly discuss progress/ challenges and overall program status with each BCU within the region.
4. Ensure that all escalation calls and reports are executed timely and accurately.
5. Manage relationships with external vendors, ensuring targets are met and issues/ escalations quickly resolved.
6. Coordinate process improvements and complex issue resolution by partnering with BCU, GFC, KYC management, program management, and other Operations teams.
7. Manage a client contact framework for sourcing and validating contacts to ensure outreach is performed efficiently.
1. Excellent problem solving skills, ability to independently assess and identify plans for resolution.
2. Ability to multi-task and prioritize time accordingly.
3. Strong interpersonal and communication skills with experience in communicating with external clients.
4. Good command of Microsoft office skills, specifically Microsoft Excel (v-lookup, pivot tables), PowerPoint- Strong ability to manage large data sets in order to analyse project trackers and metrics.
5. Ability to work as part of a team in a fast paced environment and adapt to the needs of the team as they arise- AML, client onboarding, or client reference data experience desired
1 year
Bangalore
APAC
3-5 years
Orcapod Consulting Services
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