Position Summary:The Desktop Support Executive will be responsible for providing on-site and remote technical support to end-users within a retail store environment. This includes troubleshooting hardware and software issues on desktops, laptops, POS systems, printers, and other IT equipment. The role requires prompt, professional, and courteous service, ensuring minimal disruption to store operations.Key Responsibilities:Technical Support:Provide first-level support for desktop computers, laptops, and retail-specific hardware like POS systems, barcode scanners, receipt printers, and price checker machines.Diagnose and resolve hardware and software issues promptly to minimize store downtime.System Maintenance:Ensure all IT equipment in stores is up-to-date, functional, and follows the organizations security standards.Perform periodic maintenance checks on IT equipment to ensure optimal performance.Incident Management:Log and manage service requests, incidents, and issues reported by store staff, maintaining detailed documentation for future reference.Escalate issues to the IT Manager or relevant support teams when necessary, ensuring timely resolution of critical issues.Installation and Setup:Set up and configure new desktops, POS systems, printers, and other IT hardware for store openings, relocations, or expansions.Install and update essential software and applications on end-user systems.User Training and Support:Assist store staff with troubleshooting basic IT issues, such as password resets, system navigation, and usage of retail-specific applications.Provide on-site guidance for the efficient use of technology in day-to-day operations.Inventory and Documentation:Maintain accurate records of IT assets, including serial numbers, warranties, and repair history for all store equipment.Track and manage spare parts inventory, ensuring the availability of essential components for quick replacements.Network Support:Troubleshoot basic network connectivity issues for store Wi-Fi, LAN, and VPN connections.Coordinate with the network team for complex issues or updates.Preferred candidate profile Strong problem-solving and troubleshooting skills.Excellent communication and customer service skills.Proficient in Windows operating systems, Microsoft Office Suite, and basic network troubleshooting.Knowledge of retail software and hardware (POS, scanners, printers) is an advantage.

Role & responsibilities We are seeking a Project Executive / Senior Executive to oversee and manage retail store projects, ensuring seamless execution from design to completion. The ideal candidate should have expertise in civil, electrical, HVAC, and project execution, along with strong coordination and reporting skills.Key Responsibilities:Oversee project execution, including civil, electrical, and HVAC aspects, ensuring compliance with design and quality standards.Coordinate with malls, vendors, and internal teams for approvals, site work, and timely completion of projects.Interpret and review technical drawings, layouts, and construction plans to ensure smooth execution.Handle vendor management, procurement coordination, and site supervision.Prepare and present project progress reports using MS Excel and PowerPoint.Ensure adherence to safety regulations, quality control, and project timelines.Troubleshoot and resolve on-site issues effectively.Key Skills Required:Experience in retail store projects is highly desirable.Strong understanding of construction, design, and MEP (Mechanical, Electrical, Plumbing) services.Excellent communication and coordination skills for dealing with multiple stakeholders.Proficiency in MS Excel and PowerPoint for project reporting and presentations.Ability to manage multiple projects and ensure timely completion.