DT Process Specialist

As a Process Specialist at Air Products, you will be part of the Digital Technology (DT) Service Enablement team, responsible for managing various cross-functional services that support Air Products' business divisions and functions. Your role within the Process Management team involves ensuring the efficient execution of ITIL processes to maximize service delivery by DT and ensure proper utilization of these processes on a day-to-day basis. Key Responsibilities: - Analyze and execute process requests. - Craft and distribute appropriate communications. - Monitor process performance metrics and produce statistics. - Consult with end users and technical teams to provide guidance for process compliance. - Troubleshoot issues and collaborate with the Process Owner(s) for corrective action. - Maintain Process Knowledge, Job Aids, and Training Materials. - Assist in identifying and analyzing process and data quality issues. - Support the design and implementation of process and data enhancements. - Execute process activities across global time zones as required. Qualifications Required: - A graduate in any discipline with 3-4 years of relevant experience in Digital Technology. - Excellent communication skills, both written and verbal. - Strong attention to detail. - Willingness to work non-local hours, including weekends several times per year. - Proficient in Microsoft Office tools. - Ability to work independently and collaboratively. - Comfortable working in a virtual environment. - Strong organizational and prioritization skills. - Strong problem-solving skills. - Desire to learn and understand process intentions. Additional Details: Air Products is the world's largest hydrogen producer with over 80 years of industrial gas experience. They are experts in hydrogen and industrial gas, delivering safe, end-to-end solutions and driving the industry towards a cleaner future. The company prioritizes safety, values diversity, fosters inclusion, and ensures that every individual feels a sense of belonging and importance. Visit the 'About Air Products' page to learn more about their commitment to creating a safe and inclusive work environment. As a Process Specialist at Air Products, you will be part of the Digital Technology (DT) Service Enablement team, responsible for managing various cross-functional services that support Air Products' business divisions and functions. Your role within the Process Management team involves ensuring the efficient execution of ITIL processes to maximize service delivery by DT and ensure proper utilization of these processes on a day-to-day basis. Key Responsibilities: - Analyze and execute process requests. - Craft and distribute appropriate communications. - Monitor process performance metrics and produce statistics. - Consult with end users and technical teams to provide guidance for process compliance. - Troubleshoot issues and collaborate with the Process Owner(s) for corrective action. - Maintain Process Knowledge, Job Aids, and Training Materials. - Assist in identifying and analyzing process and data quality issues. - Support the design and implementation of process and data enhancements. - Execute process activities across global time zones as required. Qualifications Required: - A graduate in any discipline with 3-4 years of relevant experience in Digital Technology. - Excellent communication skills, both written and verbal. - Strong attention to detail. - Willingness to work non-local hours, including weekends several times per year. - Proficient in Microsoft Office tools. - Ability to work independently and collaboratively. - Comfortable working in a virtual environment. - Strong organizational and prioritization skills. - Strong problem-solving skills. - Desire to learn and understand process intentions. Additional Details: Air Products is the world's largest hydrogen producer with over 80 years of industrial gas experience. They are experts in hydrogen and industrial gas, delivering safe, end-to-end solutions and driving the industry towards a cleaner future. The company prioritizes safety, values diversity, fosters inclusion, and ensures that every individual feels a sense of belonging and importance. Visit the 'About Air Products' page to learn more about their commitment to creating a safe and inclusive work environment.