Domestic Voice Support Executive (Process: GDJ-MUMBAI)

Domestic Voice Support Executive (Process: GDJ-MUMBAI)

We are hiring dynamic and customer-focused individuals for the role of Domestic Voice Support Executive in our BPO operations. If you are fluent in English and Hindi, have a passion for providing excellent customer service, and meet the experience criteria, we encourage you to apply!

Job Details:

Process Name:GDJ-MUMBAI (Domestic Voice Support)

Location:Malad - Mumbai

Experience:1+ Year in a BPO/Call Center environment (Voice Process preferred)

Qualification:Any Graduate or Undergraduate (HSC/12th Pass)

Language Skills:Fluent English and Fluent Hindi (Mandatory)

Working Days:6 Days Working (Rotational Shifts/Offs may apply)

Salary (CTC)₹33,000 CTC per month (Approx.)

Salary (Take Home)₹28,000 Take Home per month (Approx.)

Key Responsibilities

• Handle high-volume inbound and outbound customer calls efficiently and professionally in both English and Hindi.
• Act as the first point of contact to address customer inquiries, complaints, and service requests regarding company products/services.
• Provide accurate, complete, and up-to-date information by using the company's resources and systems.
• Diagnose and resolve customer issues effectively on the first call, ensuring a high level of customer satisfaction (CSAT).
• Accurately document all customer interactions, transactions, and resolutions in the CRM system.
• Adhere to all company policies, communication scripts, and quality standards.
• Meet or exceed individual and team performance metrics such as call quality, average handling time (AHT), and resolution rate.

Required Skills & Qualifications

• 1+ year of documented experience in a BPO, Call Center, or Customer Service environment (Voice Process is highly preferred).
• Exceptional verbal communication skills in both Fluent English and Fluent Hindi (non-negotiable).
• Minimum educational qualification is Any Graduate .
• Strong listening, problem-solving, and decision-making skills.
• Ability to handle stress and remain calm while dealing with difficult or challenging customers.
• Basic computer proficiency, including familiarity with MS Office and the ability to navigate customer management software (CRM) simultaneously while on a call.
• Willingness to work in a 6-day work week environment, which may include rotational shifts and rotational weekly offs.

Why Join Us?

• Competitive salary structure with a strong take-home component.
• Opportunity to work in a fast-paced and dynamic industry.
• Clear path for performance-based growth and career development within the BPO sector.

Job Type: Full-time

Pay: ₹25,000.00 - ₹28,000.00 per month

Work Location: In person