Domestic Voice Support Executive

Role:Domestic Voice Support Executive

Location: Mohali

Working Days:6 days working

Salary (CTC):Up to ₹20,000 CTC per month

Salary (In-Hand):₹16,000 Take Home per month

Education:Any Graduate or Undergraduate

ExperienceFresher or Experienced candidates are welcome

Language:Fluent verbal communication in English and Hindi is mandatory.

Skills:Excellent telephone etiquette, active listening, and strong problem-solving ability.

Technical: Basic computer knowledge and good typing speed.

Are you an excellent communicator with fluency in both English and Hindi? Join our Domestic Voice Support team in Mohali and kickstart your career in customer service! We are looking for energetic and customer-focused individuals to handle inbound and outbound customer calls.

Key Responsibilities

As a Domestic Voice Support Executive, you will be the first point of contact for our customers. Your primary duties will include:

• Customer Interaction: Professionally handle a high volume of inbound and, occasionally, outbound calls from domestic customers.
• Query Resolution: Actively listen to customer queries, concerns, and complaints, and provide accurate, effective, and timely solutions.
• Information Delivery: Provide clear and concise information regarding products, services, or account details in both Hindi and English.
• Record Maintenance: Accurately document all customer interactions, transactions, comments, and complaints into the CRM (Customer Relationship Management) system.
• Escalation: Identify and escalate unresolved issues to the appropriate internal teams (Tier 2 Support) to ensure a swift resolution.
• Quality Assurance: Maintain a high level of professionalism and adhere to set call quality, average handling time (AHT), and customer satisfaction (CSAT) metrics.

Job Type: Full-time

Pay: ₹15,000.00 - ₹16,000.00 per month

Work Location: In person