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Domestic voice process

Domestic voice process

Your Pitchh

1 - 3 years

2 - 3 Lacs

Bengaluru

Posted:2 weeks ago| Platform:

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Skills Required

voice process voice Customer Service Customer Support Domestic Voice Domestic Calling Voice Support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Hiring for Domestic Voice process: Requirements: Under Graduate /Graduates can apply!! Minimum 1 year experience in BPO is mandatory!! Excellent communication in HINDI and ENGLISH is mandatory!! Immediate joiners only!! Candidates in Bangalore are preferred!!! Job summary: As an International Voice Process Associate, you will be responsible for handling customer calls from international clients, providing effective and efficient solutions for a range of inquiries. This role requires excellent communication skills, strong problem-solving abilities, and the ability to maintain a professional and courteous tone at all times. You will be expected to manage customer concerns, provide product/service information, troubleshoot issues, and ensure high customer satisfaction. Key Responsibilities : Handle inbound and outbound calls from international customers in a professional and friendly manner. Provide accurate information regarding products, services, billing, and technical issues. Identify and resolve customer complaints by providing timely solutions. Maintain a high level of customer satisfaction by addressing inquiries promptly. Document customer interactions in the CRM system, ensuring all details are captured accurately. Meet individual and team performance metrics, including call handling time, customer satisfaction, and issue resolution. Work collaboratively with cross-functional teams to resolve escalated issues. Shifts: Rotational shift (5 days work /2 days off) Salary: Up to 4 LPA Immediate joiner only!!! Interested can candidates can contact to- 8618863490 (HR Jestina) or Send your CV to jestina@yourpitchh.com

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Technology/Startup

Innovate City

50 Employees

111 Jobs

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