Domestic Voice Process (Retention Desk)

1 - 6 years

1 - 2 Lacs

Posted:8 months ago| Platform: Naukri logo

Apply

Work Mode

Work from Office

Job Type

Full Time

Job Description

Greetings Kolkata!

Join Our Team!

Teleperformance welcomes you to be a part of our dynamic team!

Job Role: Customer Care Executive (Retention Desk)

Location: Kolkata, Saltlake sector v

Job Type: Full-time

About the Role:

We are seeking enthusiastic and customer-focused individuals to join our team as Customer Care Executives for retention desk. As a Customer Care retention desk executive, you will be responsible for providing exceptional customer service to our clients via outbound calls and handle escalation cases with your extra ordinary convincing skills.

Responsibilities:

- Retaining customers who potentially want to switch to another provider.

- Providing product/service information to customers

- Meeting and exceeding customer satisfaction targets

- Maintaining accurate records of customer interactions

- Collaborating with team members to achieve team goals

Requirements:

- Candidate must be a graduate.

- Candidate must have minimum 12 month experience from BPO background with proper documents, i. e. offer letter/appointment letter and experience letter or resignation acceptance letter where DATE OF JOINING AND DATE OF LEAVING WOULD BE MENTIONED CLEARLY, With proper PF deduction. (Pay slips will not be entertained as an alternative for experience letter.)

-- Excellent communication and interpersonal skill in English and Hindi

-- Must be an immediate joiner.

Shifts:

Rotational shift

Any 9 hour during 9 am to 9 pm

6 working days with 1 rotational week off

NO NIGHT SHIFT

Salary :

CTC 19K

Inhand 15k

Interview Rounds

1)

2)

3)

Contact

HR Priyanka Dhar

7908390047

priyanka.dhar@teleperformancedibs.com

Or,

HR Sneha Chatterjee

6290237491

Sneha.chatterjee@teleperformancedibs.com

We look forward to welcoming you!!

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

RecommendedJobs for You