Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in bhubaneswar
>
JETSMART IT SERVICES
>
Domestic IT Help Desk Trainer

Domestic IT Help Desk Trainer

JETSMART IT SERVICES

2 years

0 Lacs

bhubaneswar orissa

Posted:1 day ago| Platform: SimplyHired logo

Apply

Skills Required

customer service master's degree bachelor's degree diploma communication skills teaching experience

Work Mode

On-site

Job Type

Full Time

Job Description

Bhubaneswar

Full Time

Jetsmart IT Services

Bhubaneswar, Odisha

Job Description

Job Summary

As a Domestic IT Help Desk Trainer, you will play a crucial role in ensuring our help desk team members are equipped with the knowledge and skills needed to provide top-notch technical support to our clients. You will be responsible for developing and delivering training programs, assessing team members’ performance, and continuously improving our support processes.

Key Responsibilities:

Training Development:
- Design, develop, and maintain training materials, including manuals, presentations, and online resources.
- Create training modules and courses that cover technical skills, customer service, and company-specific procedures.

Training Delivery:
- Conduct engaging training sessions for new and existing help desk team members.
- Utilize various training methods, including classroom instruction, workshops, webinars, and hands-on exercises.

Skill Assessment:
- Evaluate the performance of trainees through assessments, quizzes, and practical tests.
- Provide constructive feedback and guidance to help team members improve their skills.

Content Updates:
- Stay up-to-date with industry trends and technology advancements to ensure training materials remain current.
- Revise and update training content as needed.

Mentoring and Support:
- Act as a mentor and resource for help desk team members, offering assistance and guidance in challenging situations.

Feedback and Improvement:
- Gather feedback from trainees and team leaders to enhance training programs.
- Identify areas for improvement within the help desk team and recommend additional training or process changes.

Qualification

IT graduate (Preferred Masters) +
Relevant diploma in IT, additional certification in Customer Orientation
Strong communication skill, ability to work as a part of the team,
2 Years Industry Experience +
2 Years of Teaching Experience.

Company Profile

JETSMART was founded in 2015 and constitutes a pioneering, independent, Business Consulting, Workforce Management, Staffing Solution, Digital Marketing, Global Certifications and other IT Services in the sector of technology, Regional Development, Employement, Innovation Solution and International Collaborations. Jetsmart IT Services provides innovative staffing solutions, digital marketing expertise, business consulting, global certifications, and workforce management services to help transform your business. Our team of experts has the skills and knowledge to take your business to the next level. Explore our services and see how we can help you achieve your goals.

Company Size

10-50 Employees

Industry

IT Services

Benefits

Not mentioned

Website

https://jetsmartis.com/

More Jobs at JETSMART IT SERVICES

Domestic Data Entry Operator Trainer

bhubaneswar, orissa

2.0 - 2.0 yrs

Salary: Not disclosed

Domestic IT Help Desk Trainer

bhubaneswar, orissa

2.0 - 2.0 yrs

Salary: Not disclosed

Center Manager

keonjhargarh

Experience: Not specified

INR 2 - 2 Lacs

Domestic Data Entry Operator Trainer

bhubaneshwar

2.0 - 2.0 yrs

Salary: Not disclosed

Domestic IT Help Desk Trainer

bhubaneshwar

2.0 - 2.0 yrs

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

JETSMART IT SERVICES

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Domestic IT Help Desk Trainer