Domain Support Specialist

Cradlepoint

3 - 8 years

2 - 6 Lacs

noida

Posted:1 day ago| Platform:

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Skills Required

unix telecom data analysis bss linux vas troubleshooting monitoring sql python

Work Mode

Work from Office

Job Type

Full Time

Job Description

Provide 24x7 support for critical incidents, adhering to SLA guidelines.

Work in rotational shifts (including night and day) as per customer schedules.
Handle incident tickets, perform root cause analysis, and ensure timely resolution.
Identify, reproduce, and deploy fixes for defects across LAB & Production environments.
Manage and troubleshoot lab environments, ensuring smooth project handovers.
Author Technical Operational Logs (TOLs) for defect-related activities.
Leverage tools such as Splunk, AppDynamics, JIRA, JMeter, and SQL Developer for monitoring, troubleshooting, and reporting.
Deploy and validate hot fixes in LAB & Production environments.
Perform load testing and system health checks to ensure high availability.
Collaborate closely with Tier 3, Development, and Project teams to support urgent fixes.
Execute database queries and perform data analysis for operational insights.
Implement customer requirements and network changes in both LAB & Production.
Manage microservice-based applications on Docker & Kubernetes.
Maintain and follow best operational practices for continuous service improvement.

The skills you bring:

Strong understanding of VAS domain and related products. BSS area Service Enablement (IAM/SDG & BNE)
Hands-on experience in Operations & Maintenance with solid troubleshooting skills.
Proficiency in Unix/Linux, Python, Java, SOAP, REST, Git, and CI/CD pipelines.
Practical experience in defect testing, load testing, and deployment processes.
Expert knowledge of JIRA, Splunk, AppDynamics, JMeter, and SQL Developer.
Experience managing containerized microservices using Docker & Kubernetes.
Ability to interpret and troubleshoot Wireshark traces & heap dumps.
Self-motivated mindset with strong communication and coordination skills.
3+ years of relevant experience in telecom/VAS environments.

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