Document Production Associate Trainee

Roles and Responsibilities Summary

• Responsible for the accurate completion of job instructions provided by the end user (bankers / analysts)
• Adherence to agreed deadlines, communicating and flagging any adverse impact to their respective team leaders
• Owning and taking responsibility for the work produced in terms of consistency, accuracy and quality
• Ensures a smooth handover of critical information pertaining the jobs

Performance Benchmarks

• All internal assessment scores to meet 90% and above
• This would include MS Office training assessments during the interview selection stage, training period
• This would include Client template training assessments
• All internal assessment scores for Direct To Banker to meet 95% and above
• Ability to establish good and cordial relationships with peer level, PC s, WFC s and Managers
• Completion of general administration duties
• Liaise with on-site Team Leaders and Managers as required etc.

Hours of Work

• Willingness to work on Day shifts & Night shifts on a rotation / continuous basis
• Flexibility to work on demand as per operational requirements

Educational Qualification

• Bachelors Degree in any discipline

  (preferable in Commerce / Arts / Literature)
• Fresher / No prior work experience
• MS Office 2003 / 2007 certification / qualification (preferable)
• First rate academic qualifications

Skills Required

• Strong knowledge of MS PowerPoint & MS Word
• Knowledge of Adobe Suite (preferable)
• Strong interpersonal skills will be essential as you liaise and work closely with all levels within the team
• Proactive individual, with the ability to work alone as well as part of a team
• Good command over English language spoken and written

Statement of other duties

This document describes the major duties, responsibilities and authorities of this job and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described.