Dispatch Support

We are seeking a detail-oriented and proactive Dispatch Support Executive to join our operations team. The ideal candidate will support the dispatch process by coordinating shipments, planning delivery routes, tracking live orders, and ensuring smooth logistics execution. This role requires strong communication skills, hands-on experience in supply chain or logistics operations, and proficiency in Microsoft Excel for reporting and data tracking.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Build, schedule, and consolidate product deliveries into truck loads through use of strategic routing software.
• Monitors drivers activity throughout the day to ensure deliveries are completed, productivity and safety measures are achieved, and any and all issues are resolved before end of day.
• Communicates and updates the company personnel with delivery details including changes, delays, delivery or pickup times/etas, and special handling requests.
• Arranges for necessary preventive maintenance and repairs for equipment
• Serves as the catalyst for maintaining customer, driver, warehouse, sales and management satisfaction levels by meeting delivery expectations without compromising safety or productivity
• Monitor all transportation activities to ensure FMCSA and DOT compliance for both drives and vehicles (Hours of Service, GVWR, DQ Files, Medical & License Expirations, etc.).
• Provides feedback to management for process improvement through running of reports or on-site observations
• Collects, systematically uploads, and stores all necessary documentation for outbound freight, driver compliance and vehicle maintenance records (Inspections, Citations, registration, POD's, Insurance, etc.) in accordance with DOT or Company guidelines.
• Monitors driver and equipment utilization -provides feedback for under or over-utilization
• Partners with supply chain teams to solve delivery problems and strategize on process improvement
• Perform additional duties as required and or requested.

Desired Candidate Profile

• Experience using both warehouse and transportation systems.
• 1 year minimum experience dispatching drivers.
• Experience using routing Software; Descartes Software Preferred.
• Experience using or Safety geared software; LYTX/ Drive Cam Preferred.
• Experience using ELD and asset tracking software; Geotab Preferred.
• Experience maintaining DOT compliance for both Drivers and Vehicles.