Director, Sales Operations

Role Overview: As the leader of the Business Operations team in India at Palo Alto Networks, your role involves driving programs and processes to enhance value for internal sellers, partners, and distributors. You will be responsible for overseeing operational cadences, monitoring Support and Shared Services programs, and leveraging your understanding of program management, sales operations, and various routes to market. Key Responsibilities: - Team Leadership: Lead a cross-functional support and shared services team. - Operational Efficiency: Drive efficiency in high-velocity business operations, including Quoting-to-Bill, Sales Systems, Sales Desk, Partner support, Bid Response, and Shared Services teams. - Reporting & Analytics: Own reporting (dashboards, scorecards, QBRs, ecosystem business analysis) and utilize data analytics for continuous improvement and gap identification. - Process & Training: Build and provide process documentation and training for internal teams, sales, partners, and distributors. - Stakeholder Collaboration: Establish strong trusted partnerships with stakeholders at all levels to ensure alignment and effectiveness. - SLA & Compliance: Deliver on organizational Service Level Agreements (SLAs) with best-in-class support while adhering to compliance and policy requirements. - Cross-Functional Improvement: Identify and implement improvements for operational efficiency, process optimization, and field acceleration by working with various teams (operations, IT, leadership). Qualifications: - Experience: 15+ years in Business Operations. - Education: Bachelor's degree in Engineering, Economics, Business, Finance, or a related field (Master's degree highly preferred). - Industry Knowledge: Well-experienced in the Enterprise sales model, supporting Enterprise Sales and Partner teams, and cross-functional interfacing in the high-tech industry. - Program Management: Ability to coordinate cross-functional programs for on-time, measurable results. - Soft Skills: Self-starter, strong communication and presentation skills, organizational and problem-solving skills, ability to make quick decisions under pressure, diligent with audit records, efficient team player, ability to collaborate with high-performing internal and outsourced teams. - Technical Skills: Strong knowledge and experience with Salesforce.com, Gsheet/Excel (Tableau Desktop experience a plus). Intermediate/advanced Salesforce.com and G-Suite skills highly recommended. - Global Acumen: Willingness to work a flexible schedule to support JAPAC and liaise with US HQ. Experience with cross-regional deals (US, EMEA, JAPAC). - Work Environment: Ability to work in a dynamic, fast-moving, and demanding environment.,