Director Of Operations

As the strategic business leader of the property's Hotel Operations at Kochi Marriott Hotel, your responsibilities will include overseeing Front Office, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary, and Engineering/Maintenance departments. You will collaborate with department heads to develop and implement strategies aligned with the brand service strategy, ensuring the hotel operations meet the brand standards and target customer needs. Your focus will be on growing revenues, maximizing financial performance, and fostering positive owner relations. **Key Responsibilities:** - Demonstrate and communicate key drivers of guest satisfaction for the brands target customer. - Analyze service issues, identify trends, and make necessary decisions to achieve goals. - Monitor hotel operations sales performance against budget and review financial statements. - Coach and support operations team in managing occupancy, rate, wages, and expenses effectively. - Champion the brands service vision and ensure alignment among the hotel leadership teams. - Review guest feedback, handle guest problems and complaints, and maintain high guest satisfaction levels. - Facilitate the development of creative solutions to improve guest satisfaction results and ensure fair treatment of employees. - Set goals and expectations for direct reports, hold staff accountable for performance, and conduct regular performance appraisals. - Support brand and regional business initiatives, implement necessary changes, and communicate actions to the team. **Qualifications Required:** - 2-year degree in Business Administration, Hotel and Restaurant Management, or related major with 4 years of experience in guest services, front desk, housekeeping, sales and marketing, or management operations. - OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major with 2 years of experience in relevant professional areas.,