Director Market Place( Head of Supply Strategy & Operations)

Job Description

Head of Supply Strategy & Operations With this role we are redefining convenience. It's our next-generation services discovery and communication platform, we aim to revolutionize how people connect with near me services. To bring this vision to life, we are looking for a Head of Supply Strategy & Operations—a strategic, execution-focused leader who thrives in a 0 to 1 environment. About the Role As the Head of Supply Strategy & Operations, you will play a crucial role in shaping MP's supply ecosystem, driving operational excellence, and ensuring a seamless experience for both users and service providers. This is a high-impact role that requires a strong mix of strategy, execution, and leadership. What You’ll Do Build & Scale Supply: Identify, onboard, and nurture a diverse mix of high-quality service providers, ensuring a robust and reliable supply base Operational Excellence: Develop and execute scalable playbooks for rapid expansion and sustainable operations Seller & Customer Experience: Own and enhance the end-to-end experience for both users and service providers, driving high engagement and satisfaction Process & Playbook Creation: Design and implement streamlined processes for onboarding, training, and quality control Drive Seller Success: Improve seller NPS, retention, and performance by ensuring they thrive on our platform Full Ownership & Execution: Operate with a founder mindset—solve challenges, take initiative, and drive outcomes. What You’ll Need Entrepreneurial & Action-Oriented – You thrive in ambiguity, love building from scratch, and move fast Strategic & Execution-Focused – You can craft a vision and execute with precision Strong Relationship Builder – You can attract, onboard, and retain top-tier service providers Data-Driven & Process-Oriented – You understand how to scale operations efficiently and effectively Customer-Obsessed – You deeply care about both user and seller experiences and prioritize their needs.