Director Global Operations (O2C, R2R & P2P)

Position

Experience:

Location:

Qualifications:

Overview:

The Global Operating Leader will drive end-to-end service delivery for F&A (PTP, OTC, RTR), acting as the key contact for GBS and business stakeholders. The role ensures operational excellence, transformation, people leadership, and profitability while leveraging AI and data-driven decision-making.

Key Responsibilities:

• Lead global service delivery, ensuring SLA compliance and client satisfaction.
• Establish governance frameworks, manage escalations, and lead steering committees.
• Oversee people leadership, staffing, engagement, diversity, and leadership pipeline.
• Drive financial performance (cost-to-serve, EBITDA, profitability).
• Embed AI, analytics, and digital transformation into operations.
• Manage contract renewals, billing, scope changes, and productivity governance.
• Collaborate with LDT, KM, Transition, ERC for transformation, training, and compliance.

Key Competencies:

• Strategic vision, problem-solving, and innovation.
• Client relationship management and operational efficiency.
• Financial acumen and risk/governance compliance.
• Strong leadership, cultural development, and digital proficiency (AI, data).

Qualifications:

• Bachelors degree; .
• Significant experience in global BPO/outsourcing operations leadership.
• Expertise in F&A (RTR, PTP, OTC) and managing multi-regional teams.
• Knowledge of Lean/Six Sigma, digital tools, and automation.
• Strong communication, analytical, and stakeholder management skills.