Director - Content and Brand - Hybrid

As the Director of Content at Hiver, your role is crucial in shaping the content strategy to ensure the creation of high-quality and engaging content that resonates with our brand voice, target audience, and business objectives. You will be leading a team of designers, video creators, and content creators, collaborating closely with various internal teams to deliver exceptional content across multiple platforms. **Role Overview:** - Develop and execute the content strategy, incorporating SEO best practices to enhance organic visibility and drive traffic to the website. - Lead and manage a team of video and content creators, offering guidance, feedback, and mentoring for high-quality content production. - Create and optimize content across various channels like website, blog articles, social media, emails, whitepapers, case studies, and video scripts. - Collaborate with cross-functional teams to identify content needs and develop an editorial calendar aligned with digital marketing goals. - Stay updated with industry trends, competitor analysis, and content marketing best practices to drive innovation. - Monitor keyword ranking and research to identify content gaps, optimize existing content, and develop new content ideas. - Implement and monitor content performance metrics to make data-driven decisions and drive continuous improvement. - Collaborate with design and video production teams for visually appealing multimedia content. - Manage relationships with external content partners, influencers, and industry experts to enhance content reach and engagement. **Qualification Required:** - 9+ years of experience in content marketing, preferably in the SaaS industry. - Strong understanding of SEO concepts and experience in optimizing content for search engines. - Excellent writing and editing skills, capable of creating concise, persuasive, and engaging content. - Demonstrated leadership experience with effective team management skills. - Proficiency in using Wordpress, SEO tools like Google Analytics, SEMrush, Moz, or similar. - Creative mindset with the ability to generate innovative content ideas. - Strong project management skills to handle multiple priorities and meet deadlines. - Up-to-date knowledge of content marketing trends, best practices, and emerging technologies. - Excellent communication and collaboration skills to work cross-functionally with internal and external stakeholders. - Experience in creating and optimizing video content is a plus. At Hiver, we are passionate about delivering outstanding customer service and are dedicated to maintaining our position as a top-rated product in the industry. Join us in our mission to provide empathetic and human service to customers at scale while contributing to our growth and success.,