Direct Walkin / Hyderabad / Technical Specialist - Infrastructure

JOB TITLE: Technical Specialist - Infrastructure
REPORTS TO: Infrastructure Manager

JOB PURPOSE:

Technical Specialist - Infrastructure ensure the security, stability, and
efficiency of the organization's IT infrastructure by proactively monitoring security events, managing VDI environments, and resolving incidents across endpoints and servers. This role is critical in supporting business continuity, minimizing downtime, and maintaining a secure and well-managed digital environment. 4+ years of experience in IT operations, infrastructure support, or security monitoring.

Monitor application and network security events using tools such as CrowdStrike and Cisco Meraki.

Manage and support VDI environments using NerdIO and Azure Virtual Desktop, including provisioning, troubleshooting, and user access.

Handle incident detection, triage, and resolution for endpoints and infrastructure components.

Ensure uptime and system health by leveraging Datadog, Uptime Robot, and Cloudflare monitoring and alerting.

Manage and apply updates and patches across VDI endpoints and Windows/Linux servers in coordination with patch cycles.

Administer and optimize Azure-based resources, including virtual machines, storage, and networking configurations.

Maintain documentation for VDI configurations, incident response, and operational procedures.

Familiarity with Azure services, including virtual machines, security groups, and resource management.

Collaborate with security and infrastructure teams to ensure compliance and secure configurations.

Knowledge of automation/scripting tools (e.g., PowerShell, Bash) for endpoint management.

Exposure to SIEM tools or centralized log management platforms.

Strong analytical , problem-solving and communication skills.

Participate in on-call rotations or after-hours support as required.

Key Responsibilities:

Manage & support Cisco Meraki networking infrastructure (firewalls, switches, access points).

Administer and maintain NerdIO environments for virtual desktop infrastructure (VDI).

Monitor and respond to endpoint security alerts using CrowdStrike.

Set up and maintain uptime monitoring with Uptime Robot and performance monitoring with Datadog.

Manage Cloudflare configurations including DNS, caching, and security rules.

Implement and troubleshoot logging and observability solutions with Splunk.

Develop and maintain PowerShell scripts for automation and system management.

Administer services in Microsoft Azure including VMs, networking, identity (AAD), and storage.