Job Title: Digital Marketing & Client Relationship Executive
Company: S&M Tech
Location: Remote
Job Type: Full-Time (Probation + Confirmation)
Role Overview:
The Digital Marketing & Client Relationship Executive is responsible for managing social media growth, acquiring new clients, and providing end-to-end client support for S&M Tech. This role combines online marketing, client communication, and relationship management to enhance the company’s visibility and build long-term client relationships.
Key Responsibilities:
1. Social Media Marketing
- Post and manage creative content (images, videos, animations) designed by the team.
- Increase followers, engagement, and brand visibility on Instagram, Facebook, LinkedIn, and other platforms.
- Create short captions in English and Tamil as needed.
- Share posts in business groups, WhatsApp communities, and other platforms to attract potential clients.
- Track social media performance metrics (likes, comments, reach) and provide weekly reports.
- Coordinate with the designer and manager for the monthly content calendar.
2. Client Acquisition (Lead Generation & Calls)
- Identify and contact potential clients (B2B & B2C) across industries such as hospitals, textiles, construction, and education.
- Introduce S&M Tech services (Digital Marketing, Website Design, Branding, etc.) via calls, WhatsApp, or email.
- Share the company brochure, portfolio, and relevant links during communication.
- Follow up with interested leads and convert them into confirmed clients.
- Maintain a clear lead tracking sheet for daily follow-ups.
- Coordinate with the manager for pricing discussions or final closures.
3. Client Relationship & Support (After Acquisition)
- Maintain professional communication with existing clients.
- Assist clients by providing updates on ongoing projects.
- Coordinate between clients, designers, and management to ensure smooth project delivery.
- Collect client feedback after project completion.
- Handle client queries related to posts, updates, or schedules.
- Build long-term trust and satisfaction through timely responses and support.
Skills Required:
- Good communication skills in English and Tamil (Hindi is a plus).
- Confidence in handling client calls, WhatsApp chats, and follow-ups.
- Basic knowledge of social media platforms and online promotions.
- Organized and able to maintain proper client records.
- Positive attitude and willingness to manage both marketing and client-related tasks.
Qualifications:
- Any degree (freshers welcome).
- Basic computer knowledge and internet handling skills.
Salary & Benefits:
- Probation Salary: ₹10,000/month (3 months)
- Confirmed Salary: ₹12,000/month (after probation, based on performance)
- Performance Bonus: ₹1,000 – ₹3,000/month for timely delivery & results
- Life insurance (details shared during onboarding)
- Work from Home
Work Conditions & Hours:
- Remote (Work from Home)
- Must have a proper laptop/PC and stable internet connection
- Monday to Saturday, 9:30 AM – 6:30 PM IST
- Must be reachable during working hours for client/project updates
Employment Terms & Compliance:
- Probation Period: 3 months (confirmation based on performance)
- Notice Period: 7 days during probation, 30 days after confirmation
- Employee must maintain confidentiality of client data and company projects
- All client databases, marketing materials, and related information handled during employment remain the property of S&M Tech
Performance Goals:
- Monthly increase in social media followers and engagement
- Achieve measurable new client inquiries and conversions
- Maintain high client satisfaction and timely coordination on all tasks
Why Join S&M Tech?
- Gain hands-on experience in client engagement, sales conversion, and digital marketing within the ITES sector
- Learn to manage social media accounts and marketing campaigns
- Opportunity for performance-based growth and long-term employment
- Work independently and make professional decisions in client handling
Job Types: Full-time, Permanent, Fresher
Pay: ₹10,000.00 - ₹12,000.00 per month
Benefits:
- Life insurance
- Work from home
Application Question(s):
- Are you open to learning new digital marketing tools, techniques, and client communication strategies? (Yes/No)
- Do you have any prior experience in digital marketing, sales, or related fields? If yes, please describe briefly (max 3 lines).
- Do you have basic knowledge of SEO, SEM, or email marketing? (Yes/No + brief details if yes)
- Are you familiar with any marketing tools or CRM software (e.g., HubSpot, Zoho, Mailchimp, Google Ads, Meta Ads Manager)? (Yes/No + details if yes)
- Have you ever managed social media accounts (Facebook, Instagram, LinkedIn) or created content for them? (Yes/No + brief details if yes)
- Do you have experience or basic knowledge of client calls or telecalling? (Yes/No + brief details if yes)
- How comfortable are you communicating with clients in English and Tamil over calls? (Excellent / Good / Basic / Not Comfortable)
- Are you comfortable handling customer inquiries and following up to convert leads into clients (online or occasional offline)? (Yes/No)
- The probation salary is ₹10,000/month for the first 3 months, and the confirmed salary post-probation is ₹12,000/month (performance-based). Are you comfortable with this arrangement? (Yes/No)
- Please list the languages you can communicate in (spoken and written).
- If selected, how soon can you begin working with us?
- Do you have a laptop/desktop with stable internet and a dedicated workspace for work from home? (Yes/No)
Work Location: Remote
