Digital Marketing and Ecommerce Specialist for children's clothing company

Location: Chennai, Tamil Nadu

Job Type: Full-time contract, In-office

Experience Required: Minimum 2 years

ABOUT STRAWBERRY STRIPES

Strawberry Stripes is a Chennai-based children's clothing business with over 25 years of heritage. We specialize in creating comfortable, high-quality clothing that children love to wear while showcasing the beautiful handwork of Indian artisans. Our wholesale and retail operations span India and international markets.

We're looking for a dynamic Digital Marketing & E-commerce Specialist to manage our online presence and drive growth across all our digital channels.

We are seeking an experienced Digital Marketing & E-commerce Specialist who will be responsible for managing our complete digital marketing ecosystem, website operations, and customer engagement across multiple platforms. This role requires a blend of creative marketing skills, technical e-commerce knowledge, and strong customer service abilities.

KEY RESPONSIBILITIES

Digital Marketing & Content Creation:

Manage the social media calendar and create engaging posts across sub-brands

Write a monthly SEO-optimized blogs for Strawberry Stripes

Coordinate with our digital marketing agency on paid advertising campaigns

Implement SEO optimization strategies to improve organic reach

Execute email marketing campaigns to drive sales and engagement

Conduct competitor analysis to stay ahead of market trends

E-commerce Website Management:

Upload new products to websites with compelling copywriting

Upload new products to third-party seller platforms (FirstCry, Myntra, etc.)

Update product quantities across websites regularly

Manage pricing updates and discount promotions

Monitor website analytics and generate sales reports

Troubleshoot website issues and coordinate with developers for site maintenance and technical fixes

Liaise with FirstCry, Myntra, and other marketplace partners

Customer Engagement & Retention:

Handle customer queries via email, social media, WhatsApp, and phone calls

Conduct feedback calls to improve our understanding of the customer

Follow up on abandoned carts to recover lost sales

Develop and implement customer retention and loyalty programs

REQUIRED SKILLS & QUALIFICATIONS

Minimum 2 years of experience in digital marketing and e-commerce

Proven experience managing social media platforms for business

Strong copywriting and content creation skills

Experience with SEO and SEM strategies

Proficiency in being an admin of e-commerce platforms (Shopify, WooCommerce, or similar)

Experience with marketplace platforms like FirstCry, Myntra, Amazon, etc.

Excellent written and verbal communication skills

Strong analytical skills with ability to interpret website analytics

Customer service orientation with excellent interpersonal skills

Ability to multitask and manage multiple websites simultaneously

Knowledge of email marketing tools (Mailchimp, etc.)

Basic graphic design skills (Canva, Adobe) are a plus

WHAT WE OFFER

Opportunity to manage complete digital marketing operations for a growing children's clothing brand

Hands-on experience across wholesale and retail e-commerce

Collaborative work environment

Creative freedom to experiment with campaigns and content

Competitive salary

Paid time off (2 weeks/year)

This is a contract position based in Chennai. Candidates must be comfortable working from office daily. We work Monday to Saturday.

TO APPLY

Please submit your resume along with:

Portfolio of social media accounts you've managed

Sample blog posts or content you've created

Brief description of successful campaigns you've executed

We're looking for someone who can start immediately and help us grow the business!