DigiLantern - Client Account Manager

Job Description

DesignationClient Account Manager. Experience2-5 yearsJob LocationNoida, Sector 3 Job Purpose:- The Account Manager is responsible for the overall growth of the account and managing all stakeholders associated with the account internally as well as externally. About The Role :- Client Relationship ManagementPenetrating the given account & continuing to engage and spread awareness via regularly meeting the client with or without Superior and enhancing the engagement further.- Building and maintaining strong, long-lasting customer relationships.- Market ResearchCollect Intelligence on the clients, their market, competitors & industry (project/report/escalations/minutes/meeting) to clients and manage client Satisfaction.- Delivery Managementrequirement gathering, summarizing, clarifying queries, timely submission & follow-up on closure.- Track Contract signing, Agreement receipt & overdue collections, etc.- Submit Periodic ReportSubmit Weekly Reports & DashboardOverdue Payments and Collection.- Works alongside business leaders in closing sales by building rapport with existing accounts; explaining product and service capabilities; overcoming objections; preparing contracts.- Contributes information to market strategy by monitoring competitive products and reactions from contacts/leads in the prescribed account.- Operating as the lead point of contact for any matters specific to the assigned account.- Liaise with cross-functional internal teams (including Technology, SEO, Social Media, Content Teams etc.) to improve the entire Account Management process.- This position may require occasional travel.- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors in the respective account.ApplySaveSaveProInsights