Dialer Tester

Job Description

Test the Dialer application to ensure it meets the required quality standards, including functionality, usability, and performance. Proficient in Agent Assist, Speech to text technology, artificial intelligence. Identify and report defects, including reproducing and documenting the issues. Collaborate with the development team to resolve defects and ensure that fixes are properly tested. Develop and maintain test plans, test cases, and test scripts to ensure comprehensive testing of the application. Conduct exploratory testing to identify defects and improve the overall quality of the application. Participate in regression testing to ensure that changes to the application do not introduce new defects. Work closely with the development team to ensure that defects are tracked and resolved. Provide feedback to the development team on the usability and user experience of the application. Collaborate with other teams, such as QA and SDG, IT Team, to ensure that the application meets the required quality standards. Strong understanding of software testing principles, methodologies, and tools. Bachelor's degree in Computer Science, Information Technology, or a related field. Preferred domain Banking/BFSI or and Financial industry At least 2+ years of experience in software testing. Hands on Experience in IVR/Contact Centre technology. Testing the complete Dialer flow, inbound & outbound calls, understanding how Campaigns work and are structured. Validate the IVR logs, identify issues and liaise with the respective teams to fix them. Experience with test automation tools, such as Selenium or Appium. Strong analytical and problem-solving skills. Excellent communication and collaboration skills. Ability to work in a fast-paced environment and meet deadlines. Strong attention to detail and ability to reproduce defects. Experience with integration testing using API by using tools such as SOAP UI or Postman. Strong test case writing skills, including test plans, test scenarios, and requirement traceability matrix. Experience in performing end to end Digital journeys. Perks and benefits Competitive salary and benefits package. Opportunity to work on a cutting-edge Dialer set up. Collaborative and dynamic work environment. Professional development and growth opportunities If interested above opportunity , please share your updated resume at [HIDDEN TEXT]