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Date Posted: 2025-03-17 Country: India Location: No.92 Jigani Industrial Area II, Jigani Village, Aneka,Karnataka, BANGALORE -560 105, India Position Title: DGM - Digital Technology Location : Bangalore Job Summary: The India Factory IT Manager is responsible for the operational execution and management of IT services within factory operations. This role ensures that IT solutions are effectively delivered and maintained to support the factory's operational efficiency and productivity. On a Typical Day you will Operational Liaison: Act as the primary operational contact between the factory and IT teams. Ensure clear and effective communication to support factory operations. Develop and maintain working relationships with factory personnel to address operational needs. IT Service Management: Monitor and ensure the availability, reliability and performance of IT services in the factory. Address and resolve IT issues promptly to minimize downtime. Manage the operational lifecycle of IT services, including applications, infrastructure, network, IoT, mobility, Audit and compliance. Project Implementation: Lead and coordinate the execution of DT projects, ensuring they meet operational timelines and requirements. Work with cross-functional teams to facilitate project implementation and resolve any operational challenges. Report on project progress and ensure deliverables align with factory needs and set Project benefits. Process Optimization: Identify and implement practical improvements to enhance operational efficiency and reduce costs. Support initiatives aimed at streamlining factory processes through technology. Stay informed on IT best practices and technologies. Change Management: Manage the impact of DT changes to ensure minimal disruption. Provide training and support to factory staff on new IT tools and systems. Engage with users to address and resolve resistance to changes. Data Management: Ensure the accuracy and availability of operational data for production and maintenance. Implement and support analytics tools to enhance operational decision-making and performance. Compliance and Security: Ensure IT operations comply with corporate policies, industry standards, and regulations. Collaborate with security teams to maintain operational security measures. Protect sensitive operational data within the factory. What You Will Need to be Successful: Education: Bachelor’s degree in IT, Computer Science, Engineering, or related field. 10 years in IT operations management, with min 3-5 years in a manufacturing environment. Proven experience in operational delivery of IT services and systems (Manufacturing ERP, Manufacturing Execution Systems, PLM : Windchill, IoT). Strong understanding of manufacturing processes and factory operations. Excellent problem-solving and communication skills. Effective Project management & Collaboration skills. Key Competencies: Operational Excellence Problem-Solving Teamwork Adaptability Customer Focus If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here . Become a part of the Otis team and help us #Buildwhatsnext! Otis is An Equal Opportunity, Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [email protected] .
