Job
Description
About us: Hiver gives teams the simplest way to deliver outstanding and personalized customer service As a customer service solution built on Gmail, Hiver is intuitive, super easy to learn, and delightful to use Hiver is used by thousands of teams at some of the best-known companies in the world to provide attentive, empathetic, and human service to their customers at scale We re a top-rated product on G2 and rank very highly on customer satisfaction At Hiver, we obsess about being world-class at everything we do Our product is loved by our customers, our content engages a very wide audience, our customer service is one of the highest rated in the industry, and our sales team is as driven about doing right by our customers as they are by hitting their numbers We re profitably run and are backed by notable investors K1 Capital led our most recent rou of $27 million Before that, we raised from Kalaari Capital, Kae Capital, and Citrix Startup Accelerator OpportunityHiver is searching for a dedicated DevOps Intern to join our DevOps/Site Reliability Engineering (SRE) team This role focuses on ensuring the smooth operation of all user-facing services and production systems Youll collaborate closely with the Product teams to enhance the complete service lifecycle, from inception and design to deployment, operation, and optimization Our team emphasizes continuous improvement of tools, processes, tests, and technology, fostering a culture of ongoing learning and growth What you will be working on:Assist in maintaining the uptime of our infrastructure hosted on AWS & GCP Provide support for Production Infrastructure and contribute to resolving recurring issues Collaborate with various Engineering Teams to implement solutions for Performance, Scalability, and Security Troubleshoot and enhance the deployment and release processes for our infrastructure, leveraging AWS (EC2), Kubernetes, and GitHub Actions Contribute to building and maintaining Hivers Core Infrastructure components, enabling scalability and support for thousands of concurrent users What we are looking for:Currently pursuing a degree in Computer Science or a related field Basic understanding of DevOps principles and system administration Familiarity with Linux and fundamental operating system concepts Exposure to a Configuration Management Tool (Ansible preferred) Knowledge of networking protocols (HTTP/HTTPS, SSH, TCP, UDP) Familiarity with containerization (Docker, Kubernetes) Experience working with Cloud platforms, particularly AWS Scripting skills in Python or Bash Familiarity with monitoring tools like DataDog, CloudWatch, or Grafana is a plus Exposure to a CI/CD setup, especially Jenkins Familiarity with the ELK stack is advantageous Internship Path to Full-Time Employment This internship is designed to provide you with hands-on experience and mentorship Depending on your performance and the availability of full-time positions, there may be an opportunity for you to join Hiver as a DevOps Engineer or a Site Reliability Engineer upon successful completion of the internship We value talent and are excited to provide a pathway for interns to transition into full-time roles We look forward to welcoming a dedicated and enthusiastic intern to our team to collaborate on exciting projects and contribute to our mission of ensuring the reliability and scalability of our innovative products
