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Developer - Virtual Agent

5 - 10 years

5 - 7 Lacs

Delhi Delhi India

Posted:1 day ago| Platform: Foundit logo

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Skills Required

Model precision NLU UI/UX engineer

Work Mode

On-site

Job Type

Full Time

Job Description

Technical Skills

  • Working understanding of the Virtual Agent Designer, Configuration
  • Designing conversation flows
  • Understanding of the NLU model builder, configuration
  • Basics of NLU (Intents, Entities)
  • Designing the NLU model by adding representative sample utterances
  • Adding customer specific Nomenclature to the NLU models
  • Understanding of testing and deployment of NLU models
  • Expertise with ServiceNow scripting
  • You possess a hybrid skill set of a UI/UX engineer combined with a deep appreciation of the power and limits of AI/ML
  • You have experience with natural language understanding technology and conversational UIs
  • Build PA dashboards and reports as needed to demonstrate success

Analytical Skills

  • Understand Customer data by using NLU tooling and identify top issues that need to be automated
  • Understand Model precision characteristics by using NLU tooling
  • Understand conversations/Nomenclature that is applicable across customers

Communication Skills

  • Native Language speaker English
  • Work with Engineering to productize findings that are applicable across customers

Customer Journey

  • Strong understanding of ServiceNow customer software development/deployment cycle (preprod, test, production)

What you will bring:

  • You have 5+ years of relevant work experience in a customer-facing technical role
  • You possess a proven track record of driving successful technical administration and deployments with medium to large-sized enterprise companies with various key stakeholders
  • You are confident in your programming proficiency in Java, or Javascript
  • A passion for discovering customer use cases, identifying gaps, and resolving issues in the product

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Digitalxnode
Digitalxnode

IT Services and IT Consulting

New Delhi New Delhi

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