5.0 - 10.0 years

5 - 7 Lacs

Delhi, India

On-site

Technical Skills Working understanding of the Virtual Agent Designer, Configuration Designing conversation flows Understanding of the NLU model builder, configuration Basics of NLU (Intents, Entities) Designing the NLU model by adding representative sample utterances Adding customer specific Nomenclature to the NLU models Understanding of testing and deployment of NLU models Expertise with ServiceNow scripting You possess a hybrid skill set of a UI/UX engineer combined with a deep appreciation of the power and limits of AI/ML You have experience with natural language understanding technology and conversational UIs Build PA dashboards and reports as needed to demonstrate success Analytical Skills Understand Customer data by using NLU tooling and identify top issues that need to be automated Understand Model precision characteristics by using NLU tooling Understand conversations/Nomenclature that is applicable across customers Communication Skills Native Language speaker English Work with Engineering to productize findings that are applicable across customers Customer Journey Strong understanding of ServiceNow customer software development/deployment cycle (preprod, test, production) What you will bring: You have 5+ years of relevant work experience in a customer-facing technical role You possess a proven track record of driving successful technical administration and deployments with medium to large-sized enterprise companies with various key stakeholders You are confident in your programming proficiency in Java, or Javascript A passion for discovering customer use cases, identifying gaps, and resolving issues in the product

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