Job
Description
Role Proficiency: Independently develops error free code with high quality validation of applications guides other developers and assists Lead 1 - Software Engineering Outcomes: Understand and provide input to the application/feature/component designs; developing the same in accordance with user stories/requirements. Code debug test document and communicate product/component/features at development stages. Select appropriate technical options for development such as reusing improving or reconfiguration of existing components. Optimise efficiency cost and quality by identifying opportunities for automation/process improvements and agile delivery models Mentor Developer 1 - Software Engineering and Developer 2 - Software Engineering to effectively perform in their roles Identify the problem patterns and improve the technical design of the application/system Proactively identify issues/defects/flaws in module/requirement implementation Assists Lead 1 - Software Engineering on Technical design. Review activities and begin demonstrating Lead 1 capabilities in making technical decisions Measures of Outcomes: Adherence to engineering process and standards (coding standards) Adherence to schedule / timelines Adhere to SLAs where applicable Number of defects post delivery Number of non-compliance issues Reduction of reoccurrence of known defects Quick turnaround of production bugs Meet the defined productivity standards for project Number of reusable components created Completion of applicable technical/domain certifications Completion of all mandatory training requirements Outputs Expected: Code: Develop code independently for the above Configure: Implement and monitor configuration process Test: Create and review unit test cases scenarios and execution Domain relevance: Develop features and components with good understanding of the business problem being addressed for the client Manage Project: Manage module level activities Manage Defects: Perform defect RCA and mitigation Estimate: Estimate time effort resource dependence for ones own work and others work including modules Document: Create documentation for own work as well as perform peer review of documentation of others work Manage knowledge: Consume and contribute to project related documents share point libraries and client universities Status Reporting: Report status of tasks assigned Comply with project related reporting standards/process Release: Execute release process Design: LLD for multiple components Mentoring: Mentor juniors on the team Set FAST goals and provide feedback to FAST goals of mentees Skill Examples: Explain and communicate the design / development to the customer Perform and evaluate test results against product specifications Develop user interfaces business software components and embedded software components 5 Manage and guarantee high levels of cohesion and quality6 Use data models Estimate effort and resources required for developing / debugging features / components Perform and evaluate test in the customer or target environment Team Player Good written and verbal communication abilities Proactively ask for help and offer help Knowledge Examples: Appropriate software programs / modules Technical designing Programming languages DBMS Operating Systems and software platforms Integrated development environment (IDE) Agile methods Knowledge of customer domain and sub domain where problem is solved Additional Comments: Operations Engineer Responsibilities Handles a variety of technical procedures, new and established. Performs initial diagnosis, triage, and where possible fixes issues themselves. Works with product owners to confirm product runbooks, monitoring KPI dashboards, SLAs, and customer notifications procedures are correct. Writes functionally correct software that meets design specifications and technical requirements. Performs manual and partially automated test, release, deploy, and maintenance procedures. Closely monitors products and their dependencies in production to make sure they are running properly, rolls back or resolves system errors as they occur. Raises the visibility of problems with product owners noting when repetitive. May participate in a team on call rotation. Communicates clearly. Contributes to team planning, reviews, and product feature discussions. Collaborates with their team on ways to make SEs more efficient and ideas for automation. Where needed, adds code comments to explain the reasons for functions. Documents product requirements for debugging, testing, release or deploy, maintenance, and outage recovery. Qualifications 3plus Years of experience as Operations Engineer working for Supply Chain or IBP areas. Can analyze a problem statement using relevant data and metrics. Candidate with O9 or IBP platform technical knowledge is preferred. Able to research techniques or solutions and propose a viable approach. Knows how to create a presentation on work status, solution proposal, idea, etc. Competency in a software language. Able to write code that meets well defined specifications. Familiar with computer engineering concepts. Some experience working with AWS, Azure, or other cloud solutions certifications are nice to have, but not required. Understands how to test and release software. Ideally has experience working with CI CD pipelines. Differentiating Competencies are: Driving for Results: Demonstrates perseverance and resilience in the pursuit of goals. Confronts and works to resolve tough issues. Exhibits a can do attitude and a willingness to take on significant challenges Decision Making: Quickly analyses complex problems to find actionable, pragmatic solutions. Sees connections in data, events, trends, etc. Consistently works against the right priorities Collaborating: Collaborates well with others to deliver results. Keeps others informed so there are no unnecessary surprises. Effectively listens to and understands what other people are saying. Communicating and Influencing: Ability to build convincing, persuasive, and logical storyboards. Strong executive presence. Able to communicate effectively and succinctly, both verbally and on paper. Motivating and Inspiring Others: Demonstrates a sense of passion, enjoyment, and pride about their work. Demonstrates a positive attitude in the workplace. Embraces and adapts well to change. Creates a work environment that makes work rewarding and enjoyable. Technical Knowledge and Skills: ServiceNow, O9, Supply chain concepts, FMCG background is preferred.
