Desktop Support Intern

About VGL Group

electronic retailer of jewelry and lifestyle products

turnover of $365 million

4,000+ people globally

3,000+

Multi-Channel Presence

TV, e-commerce, and digital retail platforms

• Shop LC (USA) Live broadcasts to 60M+ homes with a strong e-commerce presence.
• TJC, UK Reaches 27M+ homes through TV and digital platforms.
• Shop LC Germany Broadcasts to 40M+ homes, expanding VGLs European market presence.
• Ideal World (UK) Acquired in 2023, a leading UK teleshopping & digital sales platform.
• Mindful Souls Acquired in 2023, a fast-growing subscription-based e-commerce brand focused on spiritual and wellness products.
  

Social Impact & ESG Initiatives

• Your Purchase Feeds VGLs flagship one-for-one meal program has provided 99M+ meals to schoolchildren in India, the US, and the UK.
• Employee Volunteering Encourages employees to donate two hours monthly for charitable activities.
• Sustainability Commitment Focused on renewable energy, waste reduction, and green initiatives.
• IGBC Award Winner Recognized for excellence in green built environments at its Jaipur SEZ unit.
• Assigned a Combined ESG Rating 72 (Strong) from ICRA ESG Ratings Limited
  

Talent & Culture

• Humanocracy & Micro-Enterprises VGL fosters a decentralized, empowered work culture, enabling small, agile teams to drive innovation and ownership.
• Talent Density & Meritocracy Prioritizing high-performance teams, rewarding talent, and a culture of excellence.
• GPTW Certified Recognized as a Great Place to Work across India, the US, the UK, and China.
  

Recognition & Achievements

• Top Exporter Award Honored by GJEPC for being Indias largest exporter of silver and colored gemstones.
• Operational Excellence A strong track record in value-driven retail and customer-centric growth.
  

Key Responsibilities

• Assist in troubleshooting desktop, laptop, printer, and peripheral issues.
• Provide support for operating systems, applications, and basic network connectivity.
• Install, configure, and update software as required.
• Help maintain IT asset records and inventory.
• Support users with login, email, and account access issues.
• Escalate unresolved issues to senior IT support staff.
• Assist in setting up new workstations and devices for employees.
• Document common issues and solutions for knowledge sharing.
  

Qualifications & Skills

• Pursuing or recently completed a degree/diploma in IT, Computer Science, or related field.
• Basic knowledge of Windows OS, MS Office, and networking fundamentals.
• Good problem-solving and troubleshooting skills.
• Strong communication and interpersonal skills.
• Ability to work independently and in a team environment.
  

What We Offer

• Hands-on experience in IT desktop support.
• Exposure to a professional corporate IT environment.
• Mentorship from experienced IT professionals.
• Opportunity to learn and grow towards a long-term IT career.