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Datametica
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Desktop Support Executive

Desktop Support Executive

Datametica

2 - 3 years

3 - 4 Lacs

Pune

Posted:3 days ago| Platform:

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Skills Required

Server Support Windows OS Linux Hardware Support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title:

Location:

Experience:

Job Summary:

As a Member of the IT Team, the role is focused on diagnosing and resolving end user PC/Applications Problems, and fulfilling IT related requests.

The candidate must be capable of processing a high volume of work and achieving successful resolution of a wide variety of issues in a timely manner.

Responsibility:

You will install, repair and analyze hardware, software, and peripheral equipment, following design or installation specifications.
You will comply with and be aware of HW, SW and Security policies.
You will manage relationships with relevant PC vendors for hardware needs, as required.
You will have responsibility for setting up, configuring, maintaining and supporting the PC endpoints used by employees in the organization.
You will provide appropriate support according to roles and SLA.
Hands-on experience in all windows OS is a must.
Linux Knowledge: Basic
MAC Knowledge: Basic
Networking Knowledge: Basic
Server Knowledge : Basic
Hands-on experience in Hardware Support is a must.
Hands on experience in Active Directory/VPN/Pulse Secure.
You will understand business requirements and provide appropriate solutions within the timelines.
You will create and update process documentation and the relevant records to support compliance requirements related to
ISO Certification
.
Ability to be part of an on-call support rotation and address emergency situations.
The ability to reliably work independently and in a group scenario.
Ability to manage Hardware assets and peripherals as per requirements.
Take care of users Onboarding and off-boarding for IT related tasks.

pranita.thapa@onixnet.com

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