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Desktop Support Engineer

Desktop Support Engineer

UST

1 - 5 years

0 Lacs

chennai tamil nadu

Posted:14 hours ago| Platform: Shine logo

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Skills Required

remote troubleshooting macbooks linux development environments google workspace endpoint management

Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview: As an IT Support Engineer, you will play a crucial role in providing high-level L1 and L2 technical support in a dynamic technical environment. Your primary responsibility will be to resolve issues through chat and email support, focusing on a mix of MacBooks, remote Linux development machines, and Google Workspace. You are expected to be proactive, responsive, and efficient in handling various support tasks. Key Responsibilities: - Provide L1 and L2 technical support via chat and email. - Manage and resolve issues related to MacBooks, Linux development environments, and Google Workspace. - Perform routine support tasks such as access provisioning and management, ticket triage and routing, case escalation, internal knowledge base updates, and basic troubleshooting of MacBooks and network issues. Qualification Required: - Strong problem-solving and multitasking abilities. - Excellent communication skills. - Ability to work independently and escalate issues appropriately. - Familiarity with remote troubleshooting and endpoint management.,

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Desktop Support Engineer