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Desktop Support Engineer - L2

Desktop Support Engineer - L2

Sysnet

2 - 4 years

4 - 6 Lacs

pune

Posted:1 week ago| Platform:

Apply

Skills Required

wan ipv6 lan dns windows microsoft ccna mcse ms office dhcp

Work Mode

Work from Office

Job Type

Full Time

Job Description

Level

L2

Communication

Good

Email

Good

Experience Range

3 -5 Years

Required Skills Set

Win 10, Win 11, Remote Support, Domain joining, Meeting setup (Teams, Google meet), MS office, MS Outlook (PST, OST, Rules, Signature, PST backup, PST repair, PST movement), Ticketing Tool (Service request, Incident request, Call Priority P1, P2, P3 & P4), Printers (Local, Network) , Basic DNS, DHCP, Subnet mask, Gateway, Access point, Wi-Fi, LAN, WAN, Laptops & Desktops configuration, staging, data backup and data restoration are also part of the scope, Hands and feet Support to Infrastructure team: Being 24*7 service offering , LAP will provide hands & feet support to customer infrastructure and asset team, that includes backup on tapes. Tape

ennoblement and transportation to offsite will be managed by the customer asset team in

coordination with local security team via set process.

Qualification

Graduation

Certification

Any Technical Certificate (e.g. Hardware Networking Course, Computer course, MCSE, CCNA)

Technical Question

What is BSOD/Blue Dump error and what can you do with error code?

If system restarting again and again then what is the reason?

If system running slow then how will you improve the performance of system?

What is DHCP? What is DORA process?

Classification between IPv4 and IPv6

What is the difference between Static IP and Dyanimic IP?

What is public IP and private IP?

How will you arrange meeting on Teams or Google meet?

How will you join a system in to the domain?

What is user profile in windows?

What is the local printer and Network printer.

Which file is responsible for printing in windows?

What is the PST and OST?What is the POP3, SMTP and IMAP?

How will you repair PST?

What is the PST size limit as per Microsoft if you are using office 2013?

What are the SR (service request) & Inc R (Incident request)?

What is your understanding on SLA?

What is your understanding on escalation matrix?

What is LAN and WAN?

How will you remove virus from the system?

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Sysnet

Information Technology, Security, Compliance

London

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Desktop Support Engineer - L2