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Sm2 Infotech
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Desktop Support Engineer - L2

Desktop Support Engineer - L2

Sm2 Infotech

2 - 5 years

3 - 4 Lacs

gulabpura rajsamand bhilwara

Posted:1 day ago| Platform:

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Skills Required

outlook configuration inventory management asset management cctv active directory os installation hardware networking network troubleshooting

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

L2 end-user support (laptops, desktops, peripherals)
Floor support / on-desk user handling experience
Microsoft 365
user & mailbox management
Active Directory
user ID creation & access management
Basic
network troubleshooting
(LAN, Wi-Fi, IP, DNS)
Router (RNR) &
Wi-Fi configuration
basic
Network
printer & scanner
configuration
Basic
file server support
Backup monitoring / scheduling
experience
CCTV monitoring & vendor coordination (basic)
Experience in
asset management & inventory tracking
Vendor coordination (OEM / ISP / AMC)
Weekly & monthly
IT reporting
Familiar with IT policies / SOPs

Certifications

Microsoft / M365 certification
CCNA or networking course
Hardware & networking / IT support course

Soft Skills

Communication skills (user & vendor interaction)
Problem-solving & ownership mindset
Documentation & reporting discipline

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