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Microworld Infosol Private Ltd
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Desktop Support Engineer - L2

Desktop Support Engineer - L2

Microworld Infosol Private Ltd

2 - 6 years

0 Lacs

karnataka

Posted:1 week ago| Platform: Shine logo

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Skills Required

computer hardware networking troubleshooting windows os ms office network connectivity ticketing tools patch management desktop systems user account setup remote access tools asset inventory management antivirus updates

Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview: As a Desktop Support Technician, you will be responsible for providing first-level support for desktops, laptops, printers, and peripherals. Your role will involve troubleshooting hardware and software issues, installing, configuring, and maintaining desktop systems and applications. You will also handle user account setup, password resets, and basic network connectivity issues. Key Responsibilities: - Provide first-level support for desktops, laptops, printers, and peripherals - Troubleshoot hardware and software issues (Windows OS, MS Office, basic applications) - Install, configure, and maintain desktop systems and applications - Handle user account setup, password resets, and basic network connectivity issues - Log and track service requests using ticketing tools - Coordinate with L2/L3 teams for unresolved issues - Support remote users via phone, email, or remote access tools - Maintain asset inventory and update documentation regularly - Assist in patch management and antivirus updates - Ensure compliance with IT policies and security protocols Qualifications Required: - 2 to 4 years of experience in a similar role - Graduate or B Tech or BCA or MCA - Technical knowledge in computer hardware or networking diploma Please note that the job type is full-time and the work location is in person.,

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Desktop Support Engineer - L2