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Jio Platforms Limited (JPL)
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Desktop Support Engineer

Desktop Support Engineer

Jio Platforms Limited (JPL)

1 - 5 years

0 Lacs

bhilwara rajasthan

Posted:1 week ago| Platform: Shine logo

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Skills Required

apple products mcse hardware os knowledge software application knowledge itil knowledge good communication skills basic knowledge of network similar

Work Mode

On-site

Job Type

Full Time

Job Description

As a First Level Support Specialist, you will be responsible for providing assistance to end users based on the available knowledge base. Your key responsibilities will include: - Providing desktop and laptop support - Performing basic installation and uninstallation of all desktop applications - Handling ITSM tool and allocating tickets to the appropriate resolver group - Offering support for MAC-related calls - Supporting mobile devices - Installing business-related software - Ensuring software compliance on all end-user devices To excel in this role, you should possess the following qualifications and skills: - Hardware and operating system knowledge - Software application knowledge - ITIL knowledge - Good communication skills - Basic knowledge of networks - Familiarity with Apple products - MCSE or similar certification Candidates with a BE / B.Tech / B Sc-IT degree will be preferred, and those holding certifications in MCSA/MCSE will be given special consideration.,

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Desktop Support Engineer