Desktop Support Engineer / IT Helpdesk Engineer

Key Responsibilities:

• Provide hands-on technical support for desktops, laptops (Windows/macOS), peripherals, and

mobile devices for office and remote users.

• Diagnose and resolve issues related to hardware, software, printers, and basic network connectivity.
• Manage user onboarding/offboarding activities including laptop setup, user account provisioning,

and software configuration.

• Administer Microsoft 365 (Outlook, Teams, SharePoint) and maintain user permissions through Entra

ID / Active Directory.

• Use Microsoft Intune to configure, enroll, and secure devices under Mobile Device Management

(MDM).

• Handle IT service requests and incidents through ticketing systems (e.g., FreshService), ensuring

timely resolution and accurate documentation.

• Support conference room setups, AV systems, and other corporate equipment used in meetings and

events.

• Maintain IT asset inventory, monitor stock levels, and coordinate with procurement for

replenishment.

• Collaborate with HR, Admin, and department heads to ensure IT readiness during employee

transitions or relocations.

• Deliver basic training to employees on company IT policies, security practices, and usage of business

tools.

• Participate in IT infrastructure maintenance and contribute ideas to streamline processes and

enhance service delivery

Required Skills & Experience:

• 48 years of experience in desktop or IT helpdesk support within enterprise environments.
• Strong understanding of Windows and macOS platforms, hardware troubleshooting, and peripheral

setup.

• Experience managing user accounts and access permissions using Active Directory and Entra ID.
• Hands-on experience with Microsoft Intune or other MDM solutions.
• Familiarity with ITSM tools (e.g., FreshService, Jira Service Management) for ticketing and change

management.

• Excellent communication, documentation, and problem-solving skills.
• Ability to work independently and collaborate with cross-functional teams.
• Must be based in Chennai and willing to work full-time on-site.

Preferred Qualifications:

• Certifications such as CompTIA A+, Microsoft 365, or ITIL Foundation.
• Prior experience working in a regulated environment (HIPAA, ISO, etc.).
• Exposure to SaaS platforms and hybrid cloud infrastructure.
• Experience supporting IT operations in global or distributed teams.

Additional Information:

• This role requires full-time on-site availability at our Chennai office.
• Only local Chennai-based candidates will be considered for this position.
• Weekend or after-hours support may occasionally be required based on business needs.