Desktop Support Engineer

0 - 3 years

1 - 2 Lacs

Posted:7 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Key Responsibilities:

  • Provide desktop support to end-users, including troubleshooting hardware and software issues.
  • Set up and maintain network configurations, including LAN/WAN and wireless networks.
  • Configure and troubleshoot VPN connections for remote access.
  • Assist in the deployment and management of cloud-based solutions.
  • Monitor and manage firewall settings to ensure network security.
  • Install, configure, and update desktop hardware and software.
  • Respond to technical support requests in a timely and efficient manner.
  • Document and track support requests and resolutions in the ticketing system.
  • Collaborate with other IT team members to resolve complex technical issues.
  • Stay updated with the latest technology trends and best practices in desktop support.

Required Skills:

  • Proven experience in desktop support, troubleshooting, and networking.
  • Knowledge of VPN configuration and cloud deployment.
  • Familiarity with firewall management and network security.
  • Strong problem-solving and analytical skills.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Proficiency in using support ticketing systems and remote support tools.
  • Self-motivated with a proactive approach to technical support.

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