Desktop Support Engineer - Analyst

Role Overview: As a member of the Help Desk team at AQR Capital Management, you will play a crucial role in providing technical support and assistance to all departments within the organization. Your primary responsibilities will include responding to initial telephone or email inquiries, troubleshooting and resolving simple hardware, software, and administrative issues, as well as installing and configuring various technologies. Working under the guidance of the Senior Help Desk lead, you will be responsible for identifying and escalating more complex problems to senior support technicians, supporting the implementation of new applications and projects, and testing and evaluating emerging technologies to address business needs effectively. Key Responsibilities: - Respond to initial telephone or email inquiries - Troubleshoot and resolve simple hardware, software, and administrative issues - Install and configure various technologies - Identify and escalate more complex problems to senior support technicians - Support the implementation of new applications and projects - Test and evaluate emerging technologies to address business needs effectively - Maintain a high level of customer service by logging and tracking issues in a ticketing system - Provide timely and accurate feedback to users - Follow up to ensure that all problems are adequately resolved - Contribute to the documentation of processes and procedures for both internal and customer-facing purposes Qualifications Required: - Relevant certifications such as Microsoft, A+, or Network+ - 1-3+ years of experience in a help desk environment - Proficiency in Windows, MAC, and iOS environments - Excellent oral communication skills - Detail-oriented approach to ticket management Company Details: Omit this section as no additional details of the company are mentioned in the job description.,