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0.0 - 1.0 years
2 - 3 Lacs
Chennai
Work from Office
Role & responsibilities Key Responsibilities: Greet and assist walk-in customers in a friendly and professional manner. Handle customer inquiries through various channels (in-store, phone, email, online). Understand customer requirements and recommend appropriate furnishings and decor solutions. Coordinate with sales and design teams to ensure customer satisfaction throughout the purchase journey. Maintain a customer database and follow up on leads and past clients for repeat business. Resolve product or service issues by clarifying the customers complaint, determining the cause, and offering a timely solution. Provide after-sales support, including delivery tracking, feedback collection, and returns management. Contribute to visual merchandising and store presentation to enhance customer experience. Assist in organizing customer events, promotions, and loyalty programs. Key Skills & Competencies: Excellent verbal and written communication skills Strong interpersonal and relationship-building skills Patience and ability to handle difficult situations calmly Problem-solving and conflict resolution abilities Knowledge of home furnishing trends, products, and design concepts Proficiency in CRM systems and basic computer applications Team player with a proactive attitude Qualifications: Bachelor's degree in Business, Marketing, Interior Design, or related field preferred Prior experience in customer service or the home furnishings industry is an advantage Fluency in Tamil and English
Posted 2 months ago
0.0 - 3.0 years
1 - 3 Lacs
hyderabad
Work from Office
Junior Design Consultant About Nobroker- NoBroker is Indias FIRST and ONLY PropTech Unicorn with a disruptive tech-based, capital-efficient business model. We use technology in the real-estate space to help customers buy/sell/rent a property seamlessly by eliminating third-party(Brokers) involvement and brokerage. We assist our stakeholders in reducing 90% of transaction cost by connecting property owners and tenants, buyers and sellers directly with the help of AI-driven technology. Our mission is to make real estate transactions streamlined, convenient and brokerage-free for everyone across India. With cumulative 1.5 crore customers, it has grown 10X in last two years. With five rounds of funding of $361 mn, it is well funded by key US, Indian, Japanese and Korean investors like Tiger Global, General Atlantic, SAIF Partners, Moore Strategic Ventures; KTB ventures and BeeNext. It is headquartered in Bangalore with a team of 5,000+ people. Job description - Role Responsibilities Interact with customers to understand their design requirements in detail. Work closely with the sales team to convert potential leads to happy customers. Be in charge of the customer's project from start to finish, which includes preparing 2D-3D designs, presentations, BOQ, and quotes, and getting the material selection done with customers. Provide appropriate design consultation and inform customers about the processes & terms followed at NoBroker. Provide regular updates to the customers as well as to the management on project status & progress. Collaborate with merchant and fulfillment teams to ensure all project delivery timelines are followed and we deliver excellent customer experience. Should close the deals with Customers. A monthly sales target will be given to DC. There will be no designing part that needs to be done by DC. Desired Skills and Competencies Experience in independently handling interior design projects. Through knowledge and understanding of factory-made modular furniture (Kitchens, wardrobes, and other storage units) Ability to translate customer s requirements to design in 2D & 3D using CAD software (Proficiency in AutoCAD, Photoshop, SketchUp) Knowledge of Engineered wood materials, wood finishes & hardware used in modular kitchens & wardrobes. Understanding of costing for modular furniture and ability to read & understand production drawings, BOQs & Cut lists etc. Excellent communication and presentation skills Associated Behaviors Process-oriented & methodical - to be able to understand and follow. processes laid down by the company for the successful completion of projects. Attention to detail and accuracy in drawings, and calculations. Understand current design and style trends in interior design. Proactive behavior - take charge of the projects till they are fully completed. Extreme customer-centric behavior, a good listener. Effective verbal & written communication
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