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Bajaj Finance
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Deputy Area Manager - Debt Management Services - Rural

Deputy Area Manager - Debt Management Services - Rural

Bajaj Finance

1 - 2 years

4 - 8 Lacs

virudhunagar

Posted:1 day ago| Platform:

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Skills Required

finance documentation legal risk payments management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Deputy Area Manager - Debt Management Services - Rural
Job Purpose
The Debt Management Specialist is responsible for managing delinquent accounts, recovering overdue payments, and maintaining strong financial relationships with clients. Duties and Responsibilities

Achieve collections targets by visiting customers/agencies.

Monitor performance against set parameters and provide regular updates with proper guidelines.

Review and track milestones.

Ensure compliance with legal guidelines during product repossession.

Travel with Recovery Officers (ROs) as required.

Allocate cases to team members in a timely manner.

Demonstrate proficiency in Excel for daily tracking of team performance.

Maintain accurate records of customer interactions and transactions.

Handle escalations promptly and effectively to resolve issues.

Manage Daily Risk Reports (DRR).

Develop and implement strategies to improve collection rates.

Counsel and groom direct reportees to enhance and polish their skill sets.

Manage a team of collection officers to achieve overall targets.

Rectify problems encountered during the collection process.

Manage average collection reports to monitor and improve collection performance.

Oversee legal recovery for Urban NPL Wheels (Vehicle Finance), repo, and legal management.

Handle litigation and case management.

Ensure compliance and risk mitigation.

Prepare and maintain necessary reporting and documentation.

Required Qualifications and Experience

Proven experience in debt management and collections.

Strong understanding of legal guidelines related to debt recovery and repossession.

Proficiency in Microsoft Excel.

Experience in managing teams and allocating cases effectively.

Ability to track and report team performance metrics.

Skilled in customer interaction documentation and escalation management.

Experience in legal recovery, vehicle finance repossession, and case management.

Demonstrated ability in compliance and risk mitigation.

Strong communication and counseling skills.

Ability to travel as required by the role.

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