Deployment Officer

WHO WE ARE

Sapaad

Driven by a passionate team of developers, designers, and product experts, Sapaad is constantly evolvingintroducing innovative, industry-defining features that set the benchmark for F&B tech. Headquartered in Singapore, with offices across five countries, Sapaad is backed by seasoned technology veterans with deep expertise in web, mobility, and e-commerce.

JOB OVERVIEW

Sapaad

Customer Solutions Engineers / Deployment Officers

Why join Sapaad

global SaaS product

deployments, onboarding, and customer training

drive satisfaction and success

fast-paced, innovative team

dynamic, product-focused environment

WHAT YOULL DO

Product & Customer Expertise

• Develop a deep understanding of

  Sapaads software products and services

• Act as the

  primary point of contact

  for customers in your city, building trust-based relationships
• Understand each clients

  business requirements

  and configure their Sapaad account accordingly

Deployment & Training

• Lead

  onboarding and deployment activities

  at customer sites, including hardware setup (POS terminals, printers, KDS, etc.)
• Conduct

  training sessions

  for restaurant staffcashiers, managers, and F&B managers
• Share

  best practices

  to help restaurants maximize the value of Sapaad

Support & Troubleshooting

• Provide

  remote and on-site support

  , ensuring high availability for your portfolio of customers
• Take ownership of

  user issues

  , track tickets, collaborate with engineering, and report on root causes
• Escalate critical issues promptly while coordinating with internal teams for resolution

Customer Engagement & Advocacy

• Communicate with users in

  clear, friendly, and professional language

  (verbal and written)
• Proactively engage with clients to

  anticipate needs and offer solutions

• Delight customers and

  turn them into brand ambassadors

  for Sapaad

YOURE A STRONG FIT IF YOU HAVE

• 02 years of experience in

  software deployment, technical support, or account management

  in F&B, POS, or SaaS domains
• Strong knowledge of

  hardware setup and troubleshooting

  (POS systems, printers, networks)
• Excellent

  communication skills

  in English and at least one

  regional Indian language

  (Hindi, Tamil, Telugu, Kannada, Bengali, etc.)
• Ability to

  train and educate end users

  across different roles
• Strong

  problem-solving skills

  , independent thinking, and ability to work under pressure
• Highly available and

  willing to travel locally

  within the assigned metro city for client visits
• Passion for

  technology, customer success, and delivering great user experiences