Department Manager

Lead/ Department Manager FC Operations

About the Role

At Ekart, our continuous endeavor is to provide a high-quality experience to the customers by increasing operational excellence. The purpose of this job role is to lead the department through planning, organizing, controlling, coordinating, and coaching. The standard operating procedures are adhered to at all times.

You are responsible for:

1. Spearhead fulfillment center operations for Flipkart. Specialized warehouses occupying a space of 3-4 Lac square feet.
2. Define and track key metrics, such as breaches and MIS shipments, for a given region.
3. Build a culture of ownership and empowerment in FCs in that region.
4. Accountable for Inventory and related asset management for the region.
5. Responsible for the operationalization of New fulfillment centers in the region.
6. Drive continuous improvement initiatives in the FCs in close coordination with the central FC OD team.
7. Work closely with Logistics and Retail teams in reviewing and optimizing the distribution network in his region.
8. Work closely with central teams for the design of org structure concerning the regional fulfillment center.
9. Drive the on-the-ground implementation of any new technology/systems,/Processes for the warehouses in his region.
10. Cost-effective fulfillment/Warehousing in the region.
11. PNL accountability of the Warehouse in the region.
12. Develop, mentor, and motivate the team in the region to achieve higher goals.
13. Regular Kaizen and other improvements every month.
14. Maintain 5S and the LEAN system of the company.

Qualification

• 6+ years of experience in Courier/Supply Chain/Warehousing/Logistics Operations
• Should have managed a large team of Off rolls & on rolls
• Experience in the Sort center is preferred.
• Having strong knowledge of operational issues. High level of accountability and responsibility.
• Strong People Orientation and skills to manage a large team

To succeed in this role, you should have the following:

1. Proactive engagement to solve customer issues before they escalate, a keen ability to gather and act on customer feedback to drive customer experience improvements, and the agility to adapt strategies in real-time to meet evolving customer needs.
2. Continuously strive to improve accuracy of delivery, speed & efficiency of operations & visibility of touchpoints.
3. Success in this role is measured not only by individual performance but also by the ability to contribute to a culture of Customer Obsession that aligns with our strategic goals as a leading e-Commerce organization.