Delivery Manager - NetSuite

The NetSuite Delivery Manager will oversee end-to-end project delivery, ensuring that NetSuite implementations, integrations, and support projects are delivered on time, within scope, and aligned with client expectations. This role also includes developing the NetSuite practice by building a skilled team, refining methodologies, and managing strategic initiatives to enhance service offerings. The successful candidate will serve as both a project manager and a delivery manager, providing technical leadership and fostering strong client relationships. This role also to support the account managers to give account intelligence and generate cross sell, upsell opportunities.

Key Responsibilities:

• Manage the successful end-to-end delivery of NetSuite implementation, customization, and support projects, ensuring quality and timeliness.
  
• Coordinate project planning, budgeting, scheduling, and resource allocation to meet project goals.
  
• Define project scope, timelines, deliverables, and milestones in collaboration with clients and stakeholders.
  
• Monitor project risks and proactively mitigate issues that may affect timelines or deliverables.
  
• Conduct regular project status updates with clients and internal teams to ensure alignment.
  

Practice Development

• Lead and grow the NetSuite practice by establishing processes, methodologies, and standards.
  
• Develop and maintain a strong team of NetSuite consultants, developers, and support staff.
  
• Foster professional development and training to enhance team members' NetSuite skills and knowledge.
  
• Collaborate with sales and business development teams to identify new NetSuite opportunities.
  
• Define and implement best practices, standards, and tools for consistent, high-quality delivery.
  

Technical and Functional Expertise

• Provide technical and functional expertise to guide teams and ensure that NetSuite solutions are aligned with client needs.
  
• Work hands-on in complex configurations, customizations, and integrations where required.
  
• Serve as a key escalation point for troubleshooting and issue resolution, utilizing NetSuite best practices.
  
• Stay up-to-date with NetSuite releases, updates, and industry best practices to provide thought leadership within the practice.
  

Client Relationship Management

• Act as the primary point of contact for clients, ensuring their needs are met throughout the project lifecycle.
  
• Develop and maintain strong, long-term relationships with key client stakeholders.
  
• Conduct post-project reviews and satisfaction assessments to identify improvement opportunities.
  

Qualifications:

• 15+ years of overall experience, 7+ years of experience in NetSuite implementations, including 2+ years in a leadership or delivery management role.
  
• Strong expertise in NetSuite configuration, customization, and integration.
  
• Proven track record of successful project delivery and client management in an ERP or consulting environment.
  
• Excellent leadership and team management skills, with the ability to mentor and motivate team members.
  
• Strong analytical and problem-solving skills, with a strategic mindset.
  
• Exceptional communication and interpersonal skills to engage clients and stakeholders effectively.
  
• Ability to handle multiple projects simultaneously and work under tight deadlines.
  

Preferred Certifications:

• NetSuite ERP Consultant Certification
  
• PMP or other relevant project management certifications
  
• Agile or Scrum Master Certification is a plus