2046 Delivery Management Jobs - Page 32

Job Description Associate/Senior Associate, GSC Document Delivery Hub, LCCI Purpose: The purpose of this role is to support the Global Scientific Communications team to produce documents of high quality. Primary Responsibilities: This job description is intended to provide a general overview of the job requirements at the time it was prepared. The requirements of any position may change over time and may include additional responsibilities not specifically described in the job description. Consult with your supervision regarding your actual job responsibilities and any related duties that may be required for the position. 1. Scientific Communications Document Support Editing and Quality Review : -Ensure timely delivery of error-free, high-quality regulatory and publication documents that meet international standards of written English. - Correct errors in grammar, style, formatting, and syntax. Identify and fix flaws in logic and flow. - Follow style guides/templates provided by the team. - Follow best-practice based on Lilly internal standards. - Verify data against source files, ensure accuracy and consistency of data and content within and between related documents. Document finalization/publishing services : - Produce final eCTD-compliant PDFs of medical regulatory documents using publishing software - Review and format Word files to ensure as many compliance requirements are in the source file as possible. - Render the Word files into PDFs. - Review the PDFs and edit them as needed to ensure all regulatory requirements are met. General expectations - Maintain a strong customer focus. - Accountable for achieving timelines by managing activities efficiently and proactively; utilize ability to understand and apply team communication strategies to work products. - Coach new Specialists or others requiring development in core areas. - Coordinate with vendors if any of the aforementioned activities are outsourced. 2. Process efficiency and technology advancement Maintain proficiency in applicable software, tools, processes, and workflows. Use creativity to introduce new tools, processes, and structure to accomplish broader organizational goals and meet standards while providing solutions to streamline team workflow. Improve document processes by establishing uniform cross-organizational practices; suggest process or tool enhancements to improve effectiveness and minimize redundancy between databases and other tools. 3. Therapeutic & Disease State Management Understand key priorities and communication strategies across therapeutic areas and/or organizational units. Maintain a working knowledge of product and disease state information. Continue to develop therapeutic knowledge and be familiar with trial design, rationale and data. Apply this knowledge in activities listed above. Minimum Qualification Requirements: Bachelors degree Strong written and verbal communication skills in English. Demonstrated ability to communicate and negotiate solutions to complex technical challenges with cross-functional colleagues, external vendors and customers. Demonstrated project management and time management skills. Cognitive abilities, including verbal reasoning, attention to detail, critical thinking, and analytical ability. Interpersonal skills and the ability to be flexible in varying environments. Ability to utilize high-level end-user computer skills (e.g., word processing, tables and graphics, spreadsheets, presentations and templates). Ability to work well independently and as part of a team, within and across culturally and geographically diverse environments. Proven ability to assemble, share and apply key learnings across multiple projects. Other Information/Additional Preferences: Specialized knowledge of editing & proofreading tools and techniques BELS certified professional Knowledge of medical and statistical terminology; willingness to expend effort in acquiring scientific knowledge and understand strategic issues General knowledge of scientific literature search and retrieval Limited travel, up to approximately 10% . .

Responsibilities: Prepare & maintain accurate documentation including invoices, challans, waybills, etc. Coordinate with the sales, warehouse, and logistics teams to ensure smooth and timely order execution. Manage delivery-related issues. Health insurance Provident fund Free meal

We are looking for a skilled professional with 8 to 14 years of experience to join our team as an Assistant Manager - Delivery in Chennai. Roles and Responsibility Manage and oversee the delivery of healthcare services to ensure high-quality patient care. Coordinate with healthcare professionals to develop and implement effective treatment plans. Monitor and analyze patient outcomes to identify areas for improvement. Collaborate with cross-functional teams to resolve issues and improve overall service quality. Develop and maintain relationships with key stakeholders, including patients, families, and healthcare providers. Identify and mitigate risks associated with healthcare service delivery. Job Requirements Strong understanding of healthcare management principles and practices. Excellent communication and interpersonal skills. Ability to work effectively in a fast-paced environment and prioritize tasks. Strong analytical and problem-solving skills. Experience with CRM/IT enabled services or BPO industry is preferred. Ability to lead and motivate teams to achieve high performance standards.

We are looking for a skilled professional with 8 to 14 years of experience to join our team as an Assistant Manager - Delivery in Navi Mumbai. Roles and Responsibility Manage and oversee the delivery of healthcare services to ensure high-quality patient care. Coordinate with healthcare professionals to develop and implement effective treatment plans. Monitor and analyze patient outcomes to identify areas for improvement. Collaborate with cross-functional teams to resolve issues and enhance service quality. Develop and maintain relationships with key stakeholders, including patients, families, and healthcare providers. Identify and mitigate risks associated with healthcare service delivery. Job Requirements Strong understanding of healthcare management principles and practices. Excellent communication and interpersonal skills. Ability to work effectively in a fast-paced environment and prioritize tasks. Strong analytical and problem-solving skills. Experience with CRM/IT enabled services or BPO industry is preferred. Ability to lead and motivate teams to achieve high performance standards.

Job Summary Join our dynamic team as a Multi Channel Helpdesk Specialist where you will leverage your expertise in delivery management within the Hi-Tech and Devices domain. With a hybrid work model and day shifts you will play a crucial role in enhancing customer experience and ensuring seamless operations. Your contributions will directly impact our companys success and societal advancement. Responsibilities Provide exceptional support across multiple channels to ensure customer satisfaction and efficient issue resolution. Oversee the delivery management process ensuring timely and accurate service delivery to clients. Collaborate with cross-functional teams to enhance service quality and operational efficiency. Utilize technical expertise to troubleshoot and resolve complex issues within the Hi-Tech and Devices domain. Implement best practices in service management to optimize helpdesk operations. Analyze customer feedback to identify areas for improvement and drive continuous enhancement. Develop and maintain comprehensive documentation for helpdesk processes and procedures. Coordinate with stakeholders to align helpdesk services with business objectives and customer needs. Monitor helpdesk performance metrics to ensure adherence to service level agreements. Facilitate training sessions for team members to enhance their technical and customer service skills. Engage in proactive communication with clients to manage expectations and build strong relationships. Support the integration of new technologies to improve helpdesk capabilities and customer experience. Contribute to the development of innovative solutions to address emerging customer needs. Qualifications Possess a strong background in delivery management with a focus on Hi-Tech and Devices. Demonstrate excellent problem-solving skills and the ability to work under pressure. Exhibit strong communication and interpersonal skills to effectively interact with clients and team members. Have a keen attention to detail and a commitment to delivering high-quality service. Show proficiency in using helpdesk software and tools to manage customer inquiries. Display a proactive approach to identifying and addressing potential issues before they escalate. Maintain a customer-centric mindset prioritizing the needs and satisfaction of clients. Certifications Required ITIL Foundation Certification or equivalent in service management.

Process Delivery Specialist - Talent Development Optimization Processes - Practitioner As a Process Associate Recruitment, you are responsible for working with partners and providing end-to-end recruitment support. You will work closely with the client, IBMs operation management, and staff. You will define, develop, plan, and implement sourcing strategies to provide a qualified talent pool. Your primary responsibilities include: Take partial ownership of the sourcing life cycle, ensuring process adherence to Service Level Agreements (SLA) Implement new sourcing methods, assess candidate suitability, and establish rigorous screening criteria to identify top talent in the pool Collaborate with business leaders to set goals for the Global Delivery Center on a weekly, quarterly, and yearly basis Utilize ATS to perform candidate screening and update the status of Candidates on the ATS tool regularly Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Graduate with 0-1 year of experience in sourcing and recruitment (preferably in ITES/BPO/FA domains) Demonstrated ability to establish rapport and collaborate with Hiring Managers throughout the entire process, from open requisition to sourcing, debriefing, and offer stages Proficient in utilizing social media channels and other creative sourcing methods Proven experience in partner management, adept at navigating challenging discussions. Develop expertise in deep domain knowledge, and business strategy, and drive innovation Preferred technical and professional experience Proficient in MS Office applications Self-directed and ambitious achiever Meeting targets effectively Demonstrated ability to analyze complex data, complemented by strong interpersonal and organizational skill

We are looking for a highly skilled and experienced Associate Program Manager to join our team at eClerx Services Ltd. The ideal candidate will have 6-10 years of experience in the IT Services & Consulting industry, with expertise in program management. Roles and Responsibility Develop and implement comprehensive project plans to ensure successful execution. Collaborate with cross-functional teams to identify and mitigate risks. Analyze program performance data to inform decision-making. Manage and allocate resources to meet program goals. Foster strong relationships with stakeholders for effective communication. Identify opportunities for process improvements and recommend changes. Job Requirements Proven experience as a Program Manager or similar role. Strong understanding of IT Services & Consulting industry trends and best practices. Excellent leadership, communication, and problem-solving skills. Ability to work in a fast-paced environment and adapt to changing priorities. Strong analytical and decision-making skills. Experience with program management tools and technologies.

Responsibilities We are seeking an experienced and dynamic Senior Manager, Data Science to lead our team in delivering innovative data science solutions to our clients. The ideal candidate will possess a technical background in data engineering, data science, or strategic business analytics, coupled with exceptional leadership and project management skills. As a Senior Manager, Data Science, you will be responsible for overseeing the end-to-end delivery of medium to complex projects, managing geographically distributed teams, and engaging with senior client stakeholders to ensure successful project outcomes. Key Responsibilities: Technical: Previous hands-on experience in the Data Science field Demonstrated ability to convert business problems into technical solutions and technical delivery roadmaps. Overall 9+ years of experience, progressively moving from technical roles to delivery management positions. Lead the end-to-end delivery of medium to complex projects in Data Engineering, Data Science Manage geographically distributed teams of 15-20 people, preferably in an agile delivery model. Conduct technical client presentations with support from Subject Matter Experts (SMEs) and Centers of Excellence (CoEs). Engage with senior stakeholders (Director level and above) from the client side to understand requirements and ensure alignment with project objectives. Ability to drive team to maintain high customer NPS on all parameters of- Quality of Deliverables,Timeliness,Technical Rigor, Business Grasp Demonstrate passion for the role and commitment to the company's objectives. Stay updated with the latest technological trends and demonstrate strong technical acumen. Possess excellent written and verbal communication skills. Utilize analytical and creative thinking skills to solve complex problems. Foster a collaborative team environment and exhibit self-driven initiative. Demonstrate strong problem-solving abilities and ability to navigate challenges effectively. Qualifications: Minimum 4 years Bachelor's degree Proven track record of successfully delivering medium to complex projects in Data Science Experience managing geographically distributed teams in an agile delivery model. Excellent leadership and stakeholder management skills, with the ability to engage with senior stakeholders effectively. If you are passionate about leading teams to deliver impactful data analytics solutions, possess strong technical expertise, and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity.

Overall delivery management responsibility for all the software services delivery engagements (i.e. multiple projects and service offerings) for the client (account), with cross-functional, globally distributed team (typically 40 70 people). Responsible for the account realizing outcomes across delivery (quality and predictability), commercials (profitability/ gross margin), compliance (contractual, process and engineering) and engagement (customer satisfaction and people engagement). Co-owns account strategies and plans along with the account manager and the realization of identified account level goals and objectives. Establishes and implements effective program management and delivery governance framework for the account with the support of the delivery excellence teams and practices. Responsible for setting up new delivery teams or projects for the customer in collaboration relevant stakeholder groups across IRIS and the client organization. Manages senior stakeholder expectations with clear and timely communication and reporting, both internally (i.e. IRIS) and externally (customer organization and partners)Ensures delivery health through periodic reviews and by extending proactive support and intervention to project managers/ leads. In some cases the person will require to actively project manage an engagement as well. People management responsibilities for senior leads in the account; owns senior talent development and succession planning for the account. Drives business growth by farming for new opportunities and supporting sales in pursuits by drafting proposals, facilitating workshops and mindshare sessions with clients and partners. Manages escalations and supports senior leads in managing critical risks and issues in projects. Participates in senior hiring and managing the timely fulfillment of all open staffing/ people needs for the account working with the workforce management and talent acquisition teams. Trusted delivery partner for the customers who proactively engages with customers to enhance business value delivered through IRIS services and solutions. Change agent who drives continuous improvement journeys for delivery excellence, new capability development, cost savings/ gross margin improvement, efficient operations and improved customer satisfaction at the account and (or) the organization level. Provides thought leadership in one or more areas across delivery, methodology, technology or business domain. Ability to respond to RFPs by coming up with a compelling proposal and then be able to present and defend the proposal in front of clients Great communication and articulation skills

Job Description: Delivery Manager Looking for a Senior Delivery Manager to manage Delivery for key client engagement(s) having very good experience in Agile Project Deliveries, Client Management, P&L and People Management. Exposure on Cloud and data/DW technologies required Requirement: 15+ years in Delivery with at least 5+ years in Project & Program Management in Application Development, Maintenance & Support projects Very Good Experience in End to End Project Management using Agile Methodology in an onsite-offshore model Experience in managing projects both in T&M and Fixed Price Good knowledge & Understanding of Cloud & data Azure stack Experience in managing at least 1 development or maintenance project in DW/Data Engineering/Data migration on cloud Optional Skills: • PMP, CSM, ITIL Certified Experience in Banking & Finance Services Industry Responsibilities: Provide Management & Technical Leadership to Project Manager(s) for Delivery Excellence Provide Governance with periodic review of projects with customer to exceed their expectations Maintain/Improve Project Profitability of engagement by reducing buffers, consultant rotation, right grade/experience mix & high utilization and optimal onsite-offshore ratio Should be able to independently review project health at engagement level and recommend actions as needed Multi project/engagement leadership Measure Project Performance through Project Metrics/SLAs and take corrective action Identify Training needs for the account and coordinate training with respective training groups Provide Monthly Financial Forecast to internal groups Engage with practice to drive strategic initiatives Work with Recruitment team and Practice to onboard consultants on time Should work under minimal supervision and bring in ideas/views of own Excellent communication and presentation skills Evaluate the performance of team members and determine training needs. Ensure that all projects are delivered on-time, within scope and within budget Change & Risk Management Plan and track CVAs Ensure high Employee Satisfaction ndex

Role & responsibilities 1. Lead and manage a team of recruiters. 2. Ensure timely delivery of quality candidates for client requirements 3. Monitor performance metrics such as submittals, interviews, hires, and placements. 4. Implement effective sourcing strategies using job boards (Dice, Monster, CareerBuilder), ATS systems, LinkedIn, and other social channels. 5. Mentor and train the recruitment team on best practices, compliance, and process improvements. 6. Handle escalations and resolve issues in a timely and professional manner. 7. Provide regular reports on delivery status, team performance, and hiring forecasts to leadership. Preferred candidate profile Minimum of 7 years of proven experien ce in US IT Staffing , with a strong understanding of end-to-end recruitment processes, client handling, and delivery management. Good communication skills Highly proactive, with a demonstrated ability to take initiative, anticipate challenges, and implement effective solutions in a fast-paced environment. Strong focus on on-time delivery (TAT Turnaround Time) and quality, with a track record of managing recruitment pipelines efficiently to meet client requirements within deadlines. Interested candidates can share profiles at pallavi.chauhan@stmpl.co.in

Looking for a skilled Technology Specialist to join our team in Bangalore. The ideal candidate will have 3-5 years of experience in the field. Roles and Responsibility Collaborate with cross-functional teams to design and implement new technology solutions. Develop and maintain technical documentation for existing systems and processes. Troubleshoot and resolve complex technical issues efficiently. Conduct training sessions for end-users on new technologies and systems. Analyze system performance and recommend improvements. Stay updated with industry trends and emerging technologies to drive innovation. Job Requirements Strong understanding of CRM/IT enabled services/BPO operations. Excellent problem-solving skills and attention to detail. Ability to work effectively in a fast-paced environment and meet deadlines. Strong communication and interpersonal skills. Experience with technology implementation and maintenance. Familiarity with industry-standard software and hardware. A graduate degree is required for this position.

Role Overview Join the team, where we're shaping the future of cloud management with our cutting-edge platform. As a Principal Delivery Program Manager with relevant experience in project management, product launch management, change management and organizational dynamics, youll be responsible to plan and deliver end to end complex programs. Youll work closely with the product, engineering and other cross-functional teams spanned across geography and other partners to ensure project goals are met on time, within scope and with optimal quality. This role requires exceptional leadership, program management skills, and a strong understanding of software delivery in an Agile environment. Key Responsibilities Implement and maintain Agile methodologies within the delivery process along with facilitating Sprint Planning, Reviews and Retrospectives Ensure that teams follow Agile principles, delivering iterative value while maintaining focus on the overall program objectives Develop comprehensive project plans inline with the business goals and build roadmaps outlining scope, deliverables, resource needs and timelines to establish interdependencies, identify risks and resource constraints to eliminate significant roadblocks and dependencies Proactively collaborate with cross functional teams for scoping and prioritizing project activities based on the business impact, ensuring the project backlog is well-defined, prioritized and ready for upcoming sprints Exercise smart data based decision-making process to address roadblocks Ensure measurable KPIs are developed for the program and that they align to the overall KPIs for the product Lead program retrospectives, committing to regular improvement Establish metrics for project success and monitor performance against those metrics. Track regular status updates. Own and standardize metrics identify trends and drive continuous improvement Present regular updates on program status, risks, and outcomes to leadership and other stakeholders Support teams in identifying and removing impediments to enhance productivity, ensuring timely delivery Champion best practices for program management seeking continuous improvement opportunities vs current methodology to support our aggressive deployment schedule. Must have: Certifications in PMP/ Price 2 / PSM / Scrum Master is a plus Relevant experience organizing multiple teams delivering on software/product development initiatives required. Agile lifecycle management experience preferred Strong technical acumen and strong voice of the customer across the program delivery lifecycle Proven experience in delivering complex cross functional projects on time Good to have hands on any Data Visualization tools like Tableau / PowerBI / Ms Project Demonstrated success in using data and product-focused decisions Good experience of project management process, project management software tools, templates and management techniques A Bachelors Degree in Engineering or a related field Delivery ownership in a B2B SaaS company (Nice to have: Your customers were MSP partners) Working with Customer success , Customer Support, Product & Engineering teams to own end to end delivery of features Excellent Project Management / Scrum skills Experience 12+ years of experience managing cross-functional technical projects. Education Bachelor's or Master's degree in Computer Science, Engineering, or a related field.

Experience sought: Min 3 years for Sr. Account Management Executive Min 5 years for Asst Manager [Account Management] Job Purpose: The Account Manager is responsible for the overall growth of the account and managing all stakeholders associated with the account internally as well as externally Job Description : Client Relationship Management: Penetrating the given account & continue to engage and spread awareness via regularly meeting the client with or without Superior and enhance the engagement further. Building and maintaining strong, long- lasting customer relationships Market Research: Collect Intelligence on the clients, their market, competitors & industry Account Management: Smooth & Timely Delivery of all requirements (project/report/escalations/minutes/meeting) to clients and manages client Satisfaction. Delivery Management: requirement gathering, summarizing, clarifying queries, timely submission & follow up on closure Track Contract signing, Agreement receipt & overdue collections etc. Submit Periodic Report: Submit Weekly Reports & Dashboard: Overdue Payments and Collection Works alongside business leaders in closing sales by building rapport with existing accounts; explaining product and service capabilities; overcoming objections; preparing contracts. Contributes information to market strategy by monitoring competitive products and reactions from contacts/leads in the prescribed account Operating as the lead point of contact for any and all matters specific to assigned account Liaise with cross-functional internal teams (including Technology, SEO, Social Media, Content Teams etc.) to improve the entire Account Management process. This position may require occasional travel Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors in the respective account. Qualifications Bachelors Degree in any field. (B Tech in Computer Science or equivalent preferred). MBA or other management qualification (Regular MBA preferred). Experience Required Proven relevant work experience as Account manager [in International / Domestic domain] of at least 2+ years. Should have in depth knowledge of IT Services or SAAS Product Delivery Account Management and in Digital Marketing client management with thorough understanding of IT services like web development, mobile application development, digital marketing etc. Skills and Abilities Sought Knowledge MS Office (MS Excel in particular) Understanding of Account performance matrix Excellent communication and organizational skills Business acumen with a problem-solving attitude Presentation Skills Competencies Integrity and sincerity Accountability Proactive: Takes initiative Out of box thinker Attention to detail Building Partnerships Building trust Agile in nature and must have customer centric approach

Job Description Work Experience Education Competencies Innovation & Creativity Result Orientation Collaboration Customer Centricity Developing Talent Stakeholder Management Strategic Agility Process Excellence

We are looking for a skilled Technical Manager to join our team in Salem, responsible for technical valuation and housing projects. The ideal candidate will have a strong background in technical management and valuation. Roles and Responsibility Manage and oversee the technical aspects of housing projects. Conduct site visits to ensure compliance with technical standards. Collaborate with cross-functional teams to resolve technical issues. Develop and implement technical solutions to improve project efficiency. Analyze data and reports to identify trends and areas for improvement. Provide technical guidance and support to junior team members. Job Strong knowledge of technical management and valuation principles. Excellent communication and problem-solving skills. Ability to work independently and as part of a team. Proficient in using software and tools for technical analysis. Strong attention to detail and organizational skills. Ability to adapt to changing priorities and deadlines. A graduate or postgraduate degree is required.

We are looking for a highly skilled and experienced professional to join our team as an Assistant Vice President in Risk Management, based in Mumbai - Lower Parel. The ideal candidate will have 8-13 years of experience in risk management, preferably in the banking or financial services industry. Roles and Responsibility Manage the risk/reward dynamics for the company''s mortgage portfolio by developing proactive mitigation actions. Develop and formulate acquisition/portfolio policies and conduct analysis to fine-tune acquisition/portfolio management strategies. Monitor economic and social environmental factors impacting portfolio credit performance and develop proactive mitigation actions. Review, change, or modify documentation processes, forms, and guidelines for the mortgage profile to ensure compliance with company policies and regulatory requirements. Provide functional support on all credit/risk matters to business teams, ensuring proper execution of risk control and portfolio actions. Manage and monitor portfolio quality, undertaking periodic portfolio and collection reviews, and monitor branches on triggers. Undertake monthly reviews based on portfolio MIS and manage triggers, making decisions on portfolio basis these triggers. Partner with the business team in identifying market selection and sales zoning from a credit risk perspective. Identify and analyze risks related to the broader loan portfolio, ensuring portfolio diversification and quality across activities and areas. Ensure adherence to policies and processes, correct procedural flaws, and maintain proper documentation; support Branches in troubleshooting field problems and identifying, designing, and implementing improvements. Enable credit training on credit fundamentals and processes including origination, credit approval, collection, documentation, and disbursement processes. Support and coordinate with the training team for credit-related modules to ensure policy and process training is easily understood by the teams. Participate in the development and monitor the effectiveness of statistically validated risk mitigation tools. Drive innovation in methods of identifying and quantifying extant risks as well as emerging and developing risk trends in the market. Provide senior management with clear insights into the factors driving the credit risk profile of the portfolio, forecasts of future performance, and means of mitigating key risk factors. Develop analytics in collaboration with leaders across the mortgage business to assist in product development and pricing strategies, drive business growth, and ensure prudent risk/return balance. Interact with various support groups including IT and compliance to initiate and review systems and processes. Ensure compliance with all Audit/RBI regulations. Job CA / MBA Finance degree. Strong knowledge of risk management principles and practices. Experience in managing and monitoring portfolio quality, undertaking periodic portfolio and collection reviews. Ability to work closely with various support groups including IT and compliance. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills.

Role Description We are a team of 10 based in Frankfurt, London, Bangalore and Pune covering full trading & Portfolio Manager application support for the DWS security lending business and some of Municipal Desk. 3We as part of the Technology Trade and Product department act as a natural interface between our business users who are DWS Security Lending traders and other internal/external technical teams. We cover all technical communication between DWS and the external providers regarding third-party applications. As owners of IT applications, we are customer-centric and contribute significantly to DWS' overall goals of increasing assets. Your tasks: The IT Application Owner (ITAO) for Trading, Product related, Portfolio Management and Municipal Desk applications acts as a hands-on technician, performing various tasks related to the required services within the service management environment. The ITAO has sound IT risk management skills. They follow one of a number of possible service delivery approaches, acknowledge interference with the IT applications life cycle and assist with incorporating the adopted approach into best practice. The ITAO is aware of the gap in the current infrastructure solutions and where industry innovations are along the maturity lifecycle. They work with application stakeholders to improve the infrastructure, ensuring compliance with the technical roadmap. The ITAO has a sound knowledge of development methodologies and the IT policies necessary to perform effectively in the organization, aligned to the banks appetite for risk. The ITAO acts to improve safety and security of the application, compliance with regulations, policies and standards, enhance operational readiness, and ease maintenance of the environment for delivering change into production. The ITAO supports the banks audit function in the remediation of audit points and self-identified issues in order to reduce risk. The ITAO is responsible for producing and maintaining accurate documentation on compliance with methodologies, IT policies and IT security requirements. The ITAO interacts with and influences colleagues on the governance of IT platform reliability and resilience. Your key responsibilities Candidate must: Optimum support of the business process by the application Maintenance of the benefit (economic efficiency) of an IT application Support of the business process owner in IT matters Compliance with the IT security and data protection requirements Planning and support of application optimization projects Verification of the contracting parties' compliance with the SLA (service level agreement) Your skills and experience Technical Skills Essential: In-depth knowledge of the specialist area In-depth knowledge of the application specifications or application Knowledge of the project and operation requirements of the core organization (e.g. for procurement, financing, controlling, security) Knowledge of business organization and change and release management Communication and collaboration with users and developers in the project organization Ability to work in a team, to communicate and to resolve conflicts.

PROCESS DELIVERY SPECIALIST-TALENT DEVELOPMENT OPTIMIZATION PROCESSES-PRACTITIONER As a Process Associate Recruitment, you are responsible for working with partners and providing end-to-end recruitment support. You will work closely with the client, IBMs operation management, and staff. You will define, develop, plan, and implement sourcing strategies to provide a qualified talent pool. Your primary responsibilities include: Take partial ownership of the sourcing life cycle, ensuring process adherence to Service Level Agreements (SLA) Implement new sourcing methods, assess candidate suitability, and establish rigorous screening criteria to identify top talent in the pool Collaborate with business leaders to set goals for the Global Delivery Center on a weekly, quarterly, and yearly basis Utilize ATS to perform candidate screening and update the status of Candidates on the ATS tool regularly Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Graduate with 0-1 year of experience in sourcing and recruitment (preferably in ITES/BPO/FA domains) Demonstrated ability to establish rapport and collaborate with Hiring Managers throughout the entire process, from open requisition to sourcing, debriefing, and offer stages Proficient in utilizing social media channels and other creative sourcing methods Proven experience in partner management, adept at navigating challenging discussions. Develop expertise in deep domain knowledge, and business strategy, and drive innovation Preferred technical and professional experience Proficient in MS Office applications Self-directed and ambitious achiever Meeting targets effectively Demonstrated ability to analyze complex data, complemented by strong interpersonal and organizational skills

We are looking for a skilled Program Manager to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting and excellent leadership skills, with 6-8 years of experience. Roles and Responsibility Manage and oversee multiple programs simultaneously to ensure timely completion and meet customer expectations. Develop and implement program plans, resource allocation, and risk management strategies. Collaborate with cross-functional teams to identify and mitigate potential risks and issues. Monitor and report on program progress, identifying areas for improvement and implementing changes as needed. Ensure compliance with company policies, procedures, and industry standards. Foster a culture of continuous improvement, encouraging team members to suggest process enhancements. Job Requirements Proven experience in managing complex programs with a focus on customer satisfaction and delivery. Strong understanding of IT Services & Consulting principles and practices. Excellent communication, leadership, and problem-solving skills. Ability to work under pressure, prioritize tasks effectively, and manage multiple projects simultaneously. Strong analytical and decision-making skills, with the ability to think strategically. Experience working with eClerx Services Ltd. or similar companies is an asset.

We are looking for a skilled Program Manager with 15-25 years of experience to join our team in Hyderabad. The ideal candidate will have a strong background in program management and excellent leadership skills. Roles and Responsibility Develop and implement effective program management strategies to achieve business objectives. Manage multiple programs simultaneously, prioritizing tasks and resources to meet deadlines. Collaborate with cross-functional teams to identify and mitigate risks and issues. Analyze program performance data to inform decision-making and optimize outcomes. Communicate program status and progress to stakeholders through regular reports and presentations. Identify opportunities for process improvements and recommend changes to enhance efficiency. Job Proven experience in program management with a minimum of 15 years of experience. Strong understanding of program management principles, methodologies, and best practices. Excellent leadership, communication, and interpersonal skills. Ability to analyze complex data sets and make informed decisions. Experience working with clients to understand their needs and deliver tailored solutions. Strong problem-solving skills with the ability to think critically and creatively. Additional Info The selected candidate will be offered a long-term job opportunity with us.

Looking to onboard a skilled Power Platform Technical Delivery Manager with 7 to 12 years of experience. The ideal candidate will have a strong background in technical delivery management and the Power Platform. Roles and Responsibility Manage and deliver high-quality Power Platform solutions to clients. Lead cross-functional teams to ensure successful project execution. Develop and implement technical strategies for Power Platform projects. Collaborate with stakeholders to identify business requirements and develop solutions. Ensure timely and within-budget delivery of projects. Provide technical guidance and support to team members. Job Minimum 7 years of experience in technical delivery management. Strong knowledge of the Power Platform and its applications. Experience in managing and delivering complex projects. Excellent leadership and communication skills. Ability to work in a fast-paced environment and adapt to changing priorities. Strong problem-solving and analytical skills. For more information, please contact us at 6566487.

We are looking for a skilled Senior Developer with expertise in Java or Python to join our team in Mumbai. The ideal candidate will have 7 to 10 years of experience, a strong technical mindset, excellent communication skills, and good people management skills. Roles and Responsibility Collaborate with internal stakeholders to gather requirements and develop solutions. Design and implement new features using existing frameworks. Write clean, efficient, and well-documented code. Participate in requirement gathering and analysis. Work closely with cross-functional teams to identify and prioritize project requirements. Develop and maintain high-quality software applications. Job Strong technical skills in Java or Python programming languages. Excellent communication and interpersonal skills. Good people management skills and the ability to lead teams. Ability to write code, collaborate with stakeholders, and participate in requirement gathering. Experience working with existing frameworks and designing solutions. Strong problem-solving skills and attention to detail.

We are looking for a skilled MS Dynamic CRM Consultant with 6 to 12 years of experience. The ideal candidate will have a strong background in managing and implementing Microsoft Dynamics CRM solutions. Roles and Responsibility Collaborate with cross-functional teams to design and implement comprehensive MS Dynamics CRM solutions. Provide expert-level support for MS Dynamics CRM, including configuration, customization, and data migration. Develop and maintain technical documentation for MS Dynamics CRM implementations. Troubleshoot and resolve complex technical issues related to MS Dynamics CRM. Conduct training sessions for end-users on MS Dynamics CRM functionality and best practices. Analyze business requirements and provide recommendations for process improvements using MS Dynamics CRM. Job Strong knowledge of MS Dynamics CRM architecture, features, and functionality. Experience with MS Dynamics CRM development, customization, and integration. Excellent problem-solving skills and the ability to analyze complex technical issues. Strong communication and interpersonal skills, with the ability to work effectively with stakeholders at all levels. Ability to work independently and as part of a team, with a focus on delivering high-quality results. Familiarity with industry-standard tools and technologies, such as Agile methodologies and DevOps practices. For more information, please contact us at 6566452.

We are looking for a skilled PMO professional with 7 to 10 years of hands-on experience in Project management, Change Release Management, and QA. The ideal candidate will have a strong background in project management and excellent analytical skills. This position is based in Hybrid-Bangalore/Chennai. Roles and Responsibility Manage and coordinate projects from initiation to delivery, ensuring timely completion and quality results. Develop and implement project plans, resource allocation, and risk management strategies. Collaborate with cross-functional teams to identify and mitigate potential risks and issues. Conduct change release management activities, including testing and validation of new changes. Analyze project performance data to identify areas for improvement and optimize processes. Ensure compliance with organizational policies and procedures, as well as industry standards and best practices. Job Minimum 7 years of experience in project management, with a focus on Change Release Management and QA. Strong knowledge of project management methodologies, tools, and techniques. Excellent analytical, problem-solving, and communication skills. Ability to work effectively in a fast-paced environment with multiple priorities and deadlines. Experience working with Genpact or similar clients is an added advantage. A graduate degree in any field is required; a postgraduate degree is preferred. This is a full-time, long-term job opportunity with us.