Decision Strategy Lead

As a Decision Strategy Lead with 8-12 years of experience, your role involves participating in the design and development of Always On Marketing (AoM) decision management solutions and decision frameworks. You will collaborate with Commercial Managers to translate commercial requirements into decisioning solutions. Your responsibilities include applying design principles of decision strategies into the solutions, understanding next-best-action to enhance customer experience, creating predictive models, and generating analytics around customer behavior. **Key Responsibilities:** - Design, optimize, and mature the Decisioning Framework across multiple product, segment, and channel touchpoints - Translate business briefs, change requests, and scenario requirements into omni-channel design briefs and decisioning tool configuration settings - Support Commercial Managers in formulating decisioning opportunities, including design, training, support, and interpreting actuals vs expectations - Run simulations of scenarios resulting from suggested changes to the strategy and provide input to the Customer Strategy Group - Assess requirements and write briefs for new capabilities to support AoM communication requirements - Champion CDH best practices by promoting and educating users on effective application usage - Monitor and assess decisioning effectiveness, recommending improvements and optimizations - Participate in proof-of-concept (POC) initiatives and evaluate new decisioning technologies **Skills Required:** - Always on Marketing - Next Best Action Designer - CVM Campaign Development & Management - Data Flow & Decisioning - Modern Marketing Leadership - Agile System, Service & Solution Development - Architecture & Design **Qualifications/Education:** - Relevant qualifications/education as defined by the local market - Certifications in Certified Pega Decisioning Consultant (v8+), Certified System Architect (v8+), and Certified Senior System Architect (v8+) The company provides benefits such as food, health insurance, paid sick time, and Provident Fund. The work schedule includes day shift, fixed shift, Monday to Friday, with the work location being in person. This is a full-time job opportunity.,